What are the responsibilities and job description for the Account specialist position at Aquent?
We are looking for an experienced Account Manager with an Automotive background to join our customers team.
Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.
Key Responsibilities
- Liaison between clients and corporate team
- Perform program enrollments
- Provide support on digtital platforms and program
- Lead training initiatives with the clients
- Level 2 escalation point for consumer call center
Be an SME on the program and platform
- Assist in resolving consumer order issues as needed
- Assist field teams with program education and awareness
Preferred Qualifications
- Ability to communicate clearly and succinctly in a variety of communication settings and styles- written and oral; can get messages across that have the desired effect
- Ability to crisply frame issues to make clear conclusions and recommendations
- High comfort level guiding users through task remotely without face-to-face interactions
- Proficient MS Office skills, especially Excel
- Prior dealership and automotive experience
- Prior CRM or account management experience
- Experience with WebEx and remote desktop tools
- Bachelor’s degree or equivalent
Last updated : 2024-08-27
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