What are the responsibilities and job description for the IT Specialist position at AR Metallizing?
Company Introduction
Nissha Metallizing Solutions (NMS) is world leader in the production of coated metallized paper for flexible packaging and labels. Metallized paper is a sustainable alternative to foil or film and is used in the production of functional, barrier, cosmetic, labelling and promotional packaging products for major brands. NMS serves food, beverage, consumer packaging goods, entertainment industries. It supplies its innovative products to customers worldwide from production sites in Belgium (Genk), Italy, (Casalgrasso), Germany (Berlin), Brazil (Osasco) and the United States (Franklin, MA). Thanks to a continuous investment in people, technology, quality and environmental protection, NMS consists of a group of over 700 highly committed and passionate people, guaranteeing a high level of specialist expertise.
Position Summary
The IT Support will provide IT support to NMS organization and report to Group IT Director. Will be required to support ERP applications, IT infrastructure including desktop and laptop systems, mobile devices, trouble shoot printing devices, and network connectivity problems. Will be able to deal with local/global Suppliers or Providers for incident management. Work within a team, supporting your team goals as well as commit to supporting business goals. Be flexible as part of the role, as is key in fast-paced environment.
Essential Duties and Responsibilities
- Guides end user training, specifications, industry best practices and system testing
- Displays the ability to communicate at end user level and explain details of the program in non-technical terms
- Troubleshoots issues including recommending and overseeing resolution to issues
- Works closely with Operations to fully understand their needs and provide recommendations on the types of reports or functionality needed to accomplish business goals
- Remains current on all training and upgrades to the systems to ensure consistent and reliable operation
- Provides infrastructural and application support for various departments
Requirements:
- Knowledge of Active Directory, O365, Windows Server and Client latest versions
- Broad understanding of information systems and web technologies
- Broad understanding of manufacturing processes
- Ability to coordinate activities of internal and external support providers
- Ability to work outside of the area covered by their current knowledge
- Hands-on, proactive, sense of ownership and results orientation
- Strong interpersonal skills and ability to promote positive work relationships in an international environment
- Excellent organization prioritization, and time management skills
- Ability to effectively manage multiple demands in a rapidly changing, team-based environment
- Strong verbal and written communication skills
Years of experience: at least 5 in an international environment
Languages: English is mandatory
“Microsoft Dynamics 365 knowledge” or “SAP knowledge” will be highly appreciated
Travel: 10% of the time
Location: Osasco – Brazil
Applications:
Does this role excite you?
Send your application to Silvana Paladino, HR Manager. Please note that only English applications will be considered.
Email: s.paladino@armetallizing.com
Nissha Metallizing Solutions is an Equal Opportunity Employer