Floating Program Specialist Lead

Our Mission: Arapahoe County Department of Human Services (ACDHS) builds strong communities by promoting the safety, independence and stability of individuals and families.

Our Vision: To end the cycle of poverty and prevent abuse and neglect of children and vulnerable adults (using an integrated Two-Generation approach)

ACDHS uses an integrated Two-Generation (2Gen) approach to address all of the basic human services needs of the entire family unit. The 2Gen approach begins with a mindset focused on family-centered program design, continues with the alignment of services and resources within the department as well as across multiple organizations, resulting in coordinated services to children and adults together (family) in order to create long term stability and sustainability.

The 2Gen approach builds well-being for families by focusing equally and intentionally on high-quality services in five areas of focus: early childhood education, adult education and employment pathways, economic security, health and well-being and social capital. This approach will help us achieve our core mission of breaking the generational cycle of poverty, preventing neglect and abuse and building strong communities.

ACDHS is looking for a full time Floating Program Specialist Lead for the Community Support Services Team in Aurora, Colorado. The Community and Child Support Services (CCSS) Division determines initial and ongoing eligibility of public assistance to Arapahoe County residents, including Food Assistance, Colorado Works (TANF) Cash Assistance, Family Medical Assistance, Adult Financial and Adult Medical Assistance, Long Term Care Assistance, Child Care Assistance, and Low Income Energy Assistance. The Human Services Department is comprised of the following divisions: Community and Child Support Services; Child and Adult Protection Services, Operations, and Finance.

The Floating Lead Program Specialist is responsible for providing leadership, on the job training to Program Specialists, and assistance with complex cases. The Floating Lead Program Specialist will provide assistance to all teams based upon the immediate need of the office. The position will also provide backup to the Client Coordinator and the Supervisor in his/her absence as well as cover vacant caseloads if necessary.

DUTIES:

• Provides on-the-job training, case review and sign off for new employees, and mentorship to all Program Specialists
• Monitors work activity on caseloads to ensure that cases are clearly and thoroughly documented, reviews and analyzes case records and reports for completeness and accuracy, identifies compliance and production problems, and recommends and implements process improvements
• Serves as additional resource/point of contact in Senior Program Specialist absence for complex/difficult cases, formulating approaches to address the issue and providing information to management.
• Provides supervisor information on client/employee interactions to acknowledge high performance or address any performance/behavior concerns
• Interprets Agency Letters and Staff Manual rule changes and trains staff accordingly ? Prepares written responses, exhibits, and represents agency at administration hearings.
• Provides coverage for Supervisor in his/her absence
• Attends on-going training to maintain/enhance knowledge and skills

• Ability to help others learn, identify training needs, provide constructive feedback and coaching
• Facilitates cooperation, teamwork, and achieving common goals
• Ability to manage and resolve conflicts, confrontations or disagreements in a constructive manner
• Ability to maintain professionalism and calm demeanor while working in high volume, high stress, fast paced environment
• Knowledge of public assistance programs and applicable computer systems (ie, CBMS)
• Ability to effectively communicate with a diverse customer base and with angry or difficult clients ? Ability to maintain effective working relationships with peers, clients, and management

Education and Experience:

• High School diploma or GED equivalent
• At least 3 year of experience determining eligibility for public assistance programs

• Associates or Bachelor's Degree
• Supervisory or training experience
• Proficiency in speaking, reading and writing another language

Pre-Employment Additional Requirements:

• Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.

• May require post-hire fingerprinting, a CBI background check and successfully completion of biannual Colorado Justice Information System training.

• Work is generally confined to a standard office environment.

• Spends 80% of the time sitting and 20% of the time either stationary or traverse.
• Occasionally lifts, carries, pulls or pushes up to 20 lbs.
• Occasionally uses cart, dolly, or other equipment to carry in excess of 20 lbs.
• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.
• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.
• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.
• Visual capacity enabling constant use of computer or other work related equipment.