Shift leader

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities

and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and

supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job

responsibilities and meeting expectations in all areas of their job description.

ESSENTIAL FUNCTIONS

May perform any or all of the following duties :

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction
• Strives to improve the skills and performance of all Crew Persons
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading

work shift activities

Complies with all Company policies and procedures regarding business and personnel practices

Models and encourages Company shared values

Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and

external)

• Attends training to remain current on industry trends
• Participates in company meetings, webinars and conference calls
• Performs other duties and / or special projects as assigned in response to changing business conditions and / or

requirements

POSITION QUALIFICATIONS / CORE COMPETENCIES

Must possess approximately two (2) to three (3) years of any combination of experience and / or education that

demonstrates a commanding knowledge of restaurant management

High School Diploma / General Equivalency Diploma (GED) required

Must have excellent planning and time management skills

• Must have team building skills
• Must have investigative and problem solving skills
• Must have ability to troubleshoot cash handling problems
• Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the

restaurant’s needs and maintains an open door policy

• Bi-lingual skills a plus
• Must display strong analytical and organizational skills and have the ability to identify and implement process

improvement strategies with positive business results

WORK ENVIRONMENT

Fast paced environment working with kitchen equipment in tight quarters

PHYSICAL DEMANDS

• Stand for long periods of time
• Bend and stoop
• Work around heat
• Able to lift 50 75 lbs. comfortably

Work with various cleaning products

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have

inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees

who have access to the compensation information of other employees or applicants as a part of their essential job functions

cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation

information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation,

proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s

legal duty to furnish information. 41 CFR 60-1.35(c)

Last updated : 2024-09-08