What are the responsibilities and job description for the Office Manager position at ARCH?
Summary:
- Position Summary:
- The Office Manager will be responsible for the day-to-day management of Customer Service, Purchasing, Inside Sales, and Shipping and Receiving. This role requires a hands-on leader who can effectively manage people, processes, and navigate an ERP system to ensure operational efficiency and superior customer service.
- Key Responsibilities:
- Customer Service Management: Oversee the Customer Service team to ensure prompt and effective handling of customer inquiries, complaints, and orders/order entry.
- Purchasing Management: Manage the Purchasing team to maintain optimal inventory levels, negotiate with suppliers, and ensure timely procurement of materials.
- Shipping and Receiving Management: Supervise the Shipping and Receiving department to ensure accurate and timely shipment and receipt of goods.
- ERP System Navigation: Utilize ERP systems to manage and monitor department performance, generate reports, and ensure data accuracy.
- Process Improvement: Identify opportunities for process enhancements, develop strategies for improvement, and implement changes to increase efficiency and productivity.
- Team Leadership: Provide leadership, coaching, and development to department teams, fostering a positive and productive work environment.
- Performance Monitoring: Establish and track key performance indicators (KPIs) for each department to ensure alignment with company goals.
- Cross-functional Collaboration: Work closely with other departments to ensure seamless operations and address any interdepartmental issues.
- Qualifications:
- Experience in a managerial role overseeing multiple areas.
- Strong experience with ERP systems and ability to navigate and utilize these systems effectively.
- Proven track record of process improvement and efficiency enhancement.
- Excellent leadership, communication, and interpersonal skills.
- Ability to manage multiple priorities and adapt to changing business needs.
- Strong analytical and problem-solving abilities.
- Preferred Qualifications:
- Experience in the manufacturing industry.
- Experience in project management or process improvement methodologies.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
ADDITIONAL NOTES
ARCH Global Precision is an Equal Opportunity Employee and wholeheartedly supports diversity in the workplace as a basic premise for business success. All employees of ARCH Global Precision are employed on an at-will basis.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
