What are the responsibilities and job description for the Family Service Advisor position at Archdiocese of Detroit?
Family Service Advisor
Employer: Catholic Funeral & Cemetery Services (CFCS)
Location: TBD
Position Summary
Family Service Advisors serve families with care and compassion, educating and guiding them through the process of making informed decisions for Cemetery & Funeral Advanced Planning, At-Need Cemetery, and Memorialization products and services.
Family Service Advisors will demonstrate by example, CFCS’ Core Values–Share the Journey, Serve with Care, and Make It Happen–in all their dealings with families, staff, and internal/external contacts.
Reporting to the Location Manager, Family Service Advisors interact with families, Family Service Directors, and other personnel/departments.
Education and Experience
· College degree preferred, and/or 5 years working in a sales environment having face-to-face contact with the customer
Position Requirements
Include, but are not limited to:
· Customer service background
- Good experience on the phone, setting appointments and asking for referrals
- Knowledge of the Catholic faith, rituals, and traditions
· Knowledge of processes, principles, and methods for selling products and services
· Record of accomplishment in networking, developing leads, contacting referrals, setting appointments, and meeting monthly sales goals
· Excellent interpersonal and communication skills, both in person and on the telephone
· Highly organized, detail oriented, and excellent time management skills
· Ability to work and make decisions under pressure and tight deadlines
· Proficient in the use of computers, software, and technology
· Valid state issued driver’s license, good driving record, and proof of insurance is required
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About the Employer
CFCS is a charitable organization founded in faith and is an open source provider of information for end of life services–funeral, cremation, and cemetery.
CFCS offers excellent compensation for motivated individuals, which includes a base salary plus incentives. Benefits include medical, dental, paid vacation and sick days, and retirement benefits.
Employment will go to those individuals whose knowledge, skills, and experience most closely qualifies them for the position offered without regard to race, color, sex, marital status, age, disability, veteran status, or national origin.
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