Customer Service Rep

Customer Service Representative – St. Louis, MO
This is a full time, non-exempt position.

Position Summary:
You will be responsible for actively maintaining an ongoing relationship with customers and the ADM Commercial Team. Will have daily exposure to customers in a dynamic environment and will be responsible for managing many aspects of customer accounts. Representatives will have exposure to order entry/scheduling, accounts receivable, accounts payable and logistics management. Limited travel may be required.

Job Responsibilities:

• Work in a busy, customer service-oriented environment
• Partner with the Commercial Team to maintain excellent relationships with customers
• Interact with customers regarding markets and documentation needs
• Enter and manage sales and purchase contracts
• Process invoices and monitor accounts receivable and accounts payable
• Researching and obtaining resolution of customer issues
• Effectively manage positive relationships with ADM Assets, ADM Technical Team and Shared Services
• Cross training on all CSR responsibilities
• Other reasonable tasks as assigned by supervisor
• Produce settlements, checks and delivery sheets for customers/grain producers daily using grain accounting software system
• Assist the Scale clerk with weighing trucks, grading grain as needed

Job Requirements:

• Willing to work harvest hours when required. This includes some weekends.
• Ability to multi task is crucial to being successful in this job. Must adapt and perform consistently in a dynamic environment.
• Exceptional verbal and written communication skills to be utilized daily
• High regard for accuracy and attention to detail
• Ability to collaborate well in a team environment. Dedication to group goals and objectives and continually seek to improve
• Excellent organizational skills
• Efficient problem solver
• Ability to make moderately complex decisions which impact all aspects of the business
• Friendly and positive disposition
• Proficiency in Microsoft Excel, Word and Outlook required
• Associates degree in accounting or business preferred or 2-4 years’ experience with accounting and customer service
• Ability to learn web based and other computer applications as needed
• Prefer 2-4 years of experience with customer service
• Actively grow their knowledge of their customers business, grain marketing alternatives and market conditions

Excited about this role but don’t meet every requirement listed? Studies show that often applicants will self-select out if they don’t check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check. 

“AJCIND” 
REF:89157BR