Care Coordinator

Job Summary: 

The Care Coordinator is responsible for supporting our members as they navigate the complex healthcare delivery system, ensuring every member receives the right care in the right setting. This individual will serve as a guide for the member and their families to ensure the member meets with the right specialists, inside or outside the center, in a timely manner. An ideal candidate will have a deep understanding of the healthcare ecosystem, have strong attention to detail, and be driven by a passion for providing quality care to seniors.  

Duties/Responsibilities: 

• Partner with ArchWell Health’s multi-disciplinary care team to gain a deep understanding of each member’s care needs, including identifying gaps and barriers to treatment 
• Coordinate referrals to external providers to ensure care needs are met 
• Complete proper documentation for member referrals to ensure records are accurate and current  
• Build and nurture relationships with members and their families to successfully facilitate care coordination 
• Coordinate patient referrals by scheduling appointments and obtaining authorizations 
• Carry out all activities and provide ongoing monitoring as outlined in a member’s care plan to ensure routine follow up and progression is made on care plan goals 
• Adhere to HIPAA standards and confidentiality of protected health information (PHI) 
• Promote clear communication among care team and treating clinicians to ensure positive member outcome
• Additional duties, as assigned 

Required Skills/Abilities: 

• Deep understanding of the healthcare ecosystem 
• Passion for helping senior members successfully carry out care plans 
• Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public 
• Working knowledge of specialists and community resources to assist the member 
• Strong communication and rapport-building ability among an inter-disciplinary care team 
• Ability to multi-task and manage competing priorities with high attention to detail 
• Proficient PC skills, including Microsoft Office Suite 
• Fluency in Spanish, or other languages spoken by our people in the communities we serve (where necessary) 

Education and Experience: 

• Bachelors degree preferred, or equivalent experience 
• Minimum of 3 years of care coordination and/or referral management in a clinic setting, or similar
• Experience working with EMR systems, ideally eClinicalWorks 
• Embodies and serves as a role model of ArchWell Health’s Values: 
  • Be compassionate 
  • Strive for excellence 
  • Earn trust 
  • Show respect 
  • Remain resilient 
  • Always do the right thing