What are the responsibilities and job description for the Center Care Team - Registered Nurse position at ArchWell Health?
Work Location: 17674 N Litchfield Road, Surprise, AZ 85374
ArchWell Health is re-imagining the practice of primary care. We are putting the relationship between patient and physician at the center of a value-based model focused on outstanding patient experience, improved access, and better outcomes. In our medical clinics, we provide comprehensive primary care for senior adults with Medicare Advantage plans, focused on delivering improved quality, better patient experience and lower total cost of care.
Reporting to the Center Manager, the Registered Nurse (RN) has daily responsibility in direct patient care and education and fostering collaborative relationships with providers and other clinical operations staff. This position is ideal for an experienced nurse who enjoys performing daily patient care, has a passion for working with the senior community, and desires a day shift/Monday-Friday schedule.
Duties/Responsibilities:
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ArchWell Health is re-imagining the practice of primary care. We are putting the relationship between patient and physician at the center of a value-based model focused on outstanding patient experience, improved access, and better outcomes. In our medical clinics, we provide comprehensive primary care for senior adults with Medicare Advantage plans, focused on delivering improved quality, better patient experience and lower total cost of care.
Reporting to the Center Manager, the Registered Nurse (RN) has daily responsibility in direct patient care and education and fostering collaborative relationships with providers and other clinical operations staff. This position is ideal for an experienced nurse who enjoys performing daily patient care, has a passion for working with the senior community, and desires a day shift/Monday-Friday schedule.
Duties/Responsibilities:
- Responsible for adhering to the clinical team workflows.
- Performs daily staff nursing activities; day-to-day patient activities, including phone and in-person patient triage and patient education.
- Collaborates with the Providers and Center Manager to identify opportunities to improve clinical performance of back-office personnel and functions. Develops, implements, and monitors the effectiveness of performance improvement activities.
- Performs regular monitoring activities to ensure compliance with national and organizational standards of care. Clinically prepares the market for internal and external quality audits and helps lead the center response to any clinical deficiencies found.
- Maintains current knowledge of state regulations for nursing, medicine, and pharmacy as it relates to scope of practice for back-office personnel.
- Identifies and provides appropriate resources to educate patients, their families and staff members on clinical conditions and processes.
- Oversees clinical quality and patient safety through training and education of the back-office personnel and administrative staff. Communicates effectively in all areas of practice, including how to motivate, and engage colleagues around a common goal.
- Ensures that clinical processes, policies, and procedures are adhered to in the center.
- Strong knowledge of healthcare functions, including clinical functions, practice safety processes, reimbursement practices, and quality improvement initiatives.
- Track record of developing and implementing processes for providing excellent customer service.
- Superior clinical/patient care skills.
- Thorough, in-depth knowledge of clinical procedures, legal rules and regulations and best practices in healthcare.
- Skilled in observation, training and evaluating clinical/patient care competencies.
- Ability to effectively leverage business and organizational knowledge within and across functional areas.
- Must possess a high degree of emotional intelligence and integrity, driven and focused work ethic.
- Continuous desire to learn and embrace new methods; ability to adapt and be resilient.
- Self-starter with the ability to think creatively and work effectively.
- Ability to build a relationship and work effectively with various seniorities and diverse populations including staff, providers, members, and family members.
- Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects.
- Proven skills in budgeting and fiscal management preferred.
- AA/AS degree in Nursing required; BA/BS degree in Nursing (BSN) or Healthcare Administration preferred.
- A valid, active Registered Nurse (RN) license in state(s) of employment required.
- A minimum of 5 years’, current direct nursing/medical work experience required.
- Work in a community-based clinic, public health department or specialization with the senior population preferred.
- BLS certification for healthcare providers required.
- A problem-solving orientation and eagerness to identify process gaps and implement practical solutions in a matrixed organization.
- Proficient PC skills.
- Fluency in Spanish or other languages spoken by people in the communities we serve is helpful.
- Be compassionate.
- Strive for excellence.
- Earn trust.
- Show respect.
- Remain resilient.
- Do the right thing and do it with passion.
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