Compliance Coordinator

Based in Portland, Oregon, Ardon Health offers specialty pharmacy care with a human touch. We embrace the full health ecosystem —because getting better isn't just about filling a prescription. To foster good health, we connect patients, providers, manufactures, payers and the community with healthy tools and resources.

Ardon offers a unique and modern work environment that blends teamwork, excellence and open communication. Our team members grow and develop skills together while providing a high-quality, well-rounded patient experience.

We are seeking a Compliance Coordinator. This position provides support in developing and managing the pharmacy’s compliance, legal, and regulatory programs; responsible for the administration and coordination of accreditation requirements and associated policy and procedure documentation; responsible for maintaining pharmacist and state licenses; supports all matters relating to the programs, including but not limited to laws, rules and regulations, licensure, accreditations, policies and procedures, and audits; performs related research, communicates requirements, and prepares materials and documentation to support legal and regulatory needs. 

Primary Functions:
01.    Supports and works closely with Vice President & CFO to ensure the position’s responsibilities are accomplished with precision, thoroughness, and consistency.
02.    Coordinates with all internal departments and affiliate company Moda Health support departments as needed to accomplish responsibilities.
03.    Interacts with government agencies, state boards of pharmacy, accreditation authorities, and other organizations as appropriate.
04.    Works independently and as a team member, as applicable, to fulfill the functions and objectives of the position.
05.    Coordinates the assessment and documentation of state updates in pharmacy laws, rules and regulations and assists with maintaining affected policies and procedures.
06.    Responsible for administration and coordination of accreditation requirements and associated policy and procedure documentation and processes, including maintenance of job descriptions, training records, cycle reviews, and tracking changes in standards.
07.    Prepares documentation and other materials to fulfill accreditation requirements.
08.    Prepares and submits applications and supporting documents for licensure and other enrollments and registrations.
09.    Utilizes, maintains, and updates various regulatory tracking documents and tools.
10.    Processes check requests, invoices, and other financial documents and maintains related tracking records.
11.    Coordinates the specialty pharmacy’s responses to audits and surveys, including working closely with Pharmacy Operations as needed to ensure correct and complete documentation.
12.    Performs and maintains records of regular federal exclusion searches for all employees, interns, and governing body members.
13.    Assists in conducting the policy and procedure (P&P) cyclical review processes, as well as contributing specific P&P review and revision.
14.    Conduct audits and assist in drafting finding reports in all areas of corporate compliance including training, policies, contracts, and safety.
15.    Communicate identified deficiencies and audit results to all levels of the organization and monitoring/receiving updates on corrections/improvements.
16.    Assist in building and conducting compliance and risk assessments
17.    Assist with the administration, review, and monitoring of all aspects of the Safety Program including participation in the safety committee, injury prevention, and emergency planning.
18.    Answers telephone calls and emails in a professional and timely manner.
19.    Demonstrates the behavioral and technical competencies necessary to effectively complete job responsibilities.
20.     Takes personal initiative to maintain technical and professional development.
21.    Performs responsibilities as directed, achieving desired results within expected time frames with a high degree of quality and professionalism.
22.    Establishes and maintains a positive and productive work relationship with all staff and customers.
23.    Regular attendance in conformance with the standards, which may be revised from time to time, is essential to the successful performance of this position. 
24.    Actively participates and provides support as needed to leadership and quality program staff to ensure activities related to the company’s quality management program and quality improvement activities maintain priority focus and are effectively executed. This may include but is not limited to activities that promote objective and systematic measurement, monitoring, and evaluation of services and defined Quality Improvement Projects (QIPs) that may result from such efforts.
25.    Is considered quality management program staff, and allocates approximately 25% of overall job requirements to quality management activities.
26.    Actively participates as member of Quality Management Committee (QMC), including the responsibility of scribe.
27.    Complies with the company’s Human Resources policies, Employee Handbook, Code of Conduct, and all department policies and procedures, including protecting confidential company, employee, and customer information; attending work punctually and regularly; adhering to good safety practices in all activities.
28.    Performs miscellaneous job-related duties and special projects as assigned.
 

Required Skills:
01.    Bachelor’s degree or relevant experience.
02.    One to three years’ experience in the legal, regulatory, or healthcare field strongly preferred. 
03.    Experience dealing in a regulated environment involving compliance with federal, state, and local laws and regulations.
04.    Experience effectively managing a heavy administrative workload with complex regulatory requirements and strict deadlines strongly preferred.
05.    Familiarity with general compliance and ethics issues.
06.    Notary Public commission required upon or within six months of date of hire.
07.    Excellent basic language and writing skills.
08.    Strong technical, organizational, and analytical skills with ability to problem solve.
09.    Exceptional, careful, and thorough attention to detail.
10.    Ability to readily grasp new concepts, systems, and methods.
11.    Ability to work independently and as an integral part of a team.
12.    Ability to think actively, i.e., to question, examine, evaluate, reach conclusions, and propose solutions.
13.    Excellent time management skills with ability to prioritize and handle multiple tasks and projects concurrently.
14.    Ability to work well under pressure with frequent interruptions and shifting priorities.
15.    Strong skills in research and analysis.
16.    Ability to compose and edit a range of technical, procedural, and communications documents and other written materials.
17.    Flexible and well-developed interpersonal skills including the ability to interact professionally and effectively with all employees and customers.
18.    Ability to deal tactfully with diverse people, situations, and viewpoints.   
19.    Proficient verbal and written communication skills.
20.    Technical proficiency in PC software, especially Microsoft Office, including Outlook, PowerPoint, and Excel; SharePoint experience preferred.
21.    Ability to consistently work with confidential and proprietary materials and strictly maintain confidentiality
22.    Sensitivity to employee and customer needs and data.
23.    Scheduling flexibility and ability to work overtime.

What is a day at Ardon like? When we aren’t diligently working to change our patients’ lives, we’re planning potlucks, playing foosball, or celebrating this month’s birthdays (cake and balloons required). Each day we come to work excited and enjoy what we do. Our progressive environment embodies the notion that life is meant to be shared and lived well, through hard work, compassion, camaraderie and community.

We work to build trusted relationships and to be a resource that patients can turn to for help. We value this responsibility and take great pride in the opportunity we have to meet the specialty pharmacy needs of our customers. Team Ardon has a passion for providing great service and helping others. 

Ardon Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual identification or orientation, national origin, marital status, disability, veteran status or any other status protected by law.