Subrogation Specialist

At Argo Group, you can be part of an organization where we are small enough to be agile and big enough to make a difference.  You can make a direct impact while working in a high-performing, innovative and inclusive team.

Argo Group International Holdings, Ltd. is a global multiline underwriter of specialty insurance and reinsurance products in the property and casualty market. We help power the businesses that drive the world economy, offering a comprehensive line of high-quality products and services designed to meet the unique coverage and claims-handling needs of our clients.  We foster an inclusive culture that embraces diversity and design thinking, relies on innovation and agility, promotes collaborative service delivery, frequent, integrated communication, and authentic recognition of excellence.   

Argo Group, through its operating subsidiaries, offers high-quality Commercial Property and Casualty (P&C) insurance products and services tailored to the needs of businesses and public entities. Our Argo US Claims team delivers superior financial results, technical expertise and customer experience to all stakeholders engaged in the claim process. We hire and develop the best people, so we can deliver on the Argo claims promise.

We are looking for a highly capable Subrogation Specialist to join our Claims Shared Services team and work from any US Argo office.  This role will adjudicate subrogation auto and workers compensation claims using your specialized knowledge to evaluate liability in order to pursue, negotiate and resolve subrogation claims.

The primary duties and responsibilities of the role are:

• Working under technical direction and within significant limits and authority, adjudicate subrogation auto and workers compensation claims of higher technical complexity, with a direct impact on departmental results.
• Negotiating settlements.
• Managing subrogation claims in litigation.
• Resolving issues that are generalized and typically not complex but require understanding of a broader set of issues.
• Reporting to senior management and underwriters on claims trends and developments.
• Act as a resource for claims adjusters by answering questions regarding subrogation matters.
• Managing diary timely and complete tasks to ensure that cases move to the best financial outcome and timely resolution.
• Identifying, assigning, and coordinating the assignment and coordination of legal and expert resources to assist in case resolution.
• Preparing reports for file documentation
• Applying creative solutions which result in the best financial outcome.
• Having an appreciation and passion for strong claim management.

Core qualifications and requirements for this position include:

• Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable).
• A practical knowledge of adjudicating subrogation claims through:
  • A minimum of two years’ experience adjudicating auto or workers compensation claims.    
  • Bachelor’s degree from an accredited university required or four additional years of related experience adjudicating claims may be substituted in lieu of a degree. 
  • Must possess or have ability to quickly obtain a license in each jurisdiction requiring a license to adjudicate claims.

• Must have excellent communication skills and the ability to build lasting relationships.
• Exhibit natural curiosity
• Desire to work in a fast-paced environment.
• Excellent evaluation and strategic skills required.
• Strong claim negotiation skills a must.
• Must possess a strong customer focus.
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
• Ability to articulate the financial value of your work at multiple responsibility levels inside our clients’ business which may include CEO.
• Must work independently and demonstrate the ability to exercise sound judgment.
• Demonstrates inner strength.  Has the courage to do the right thing and demonstrates it on a daily basis.
• Intellectual curiosity.  Consistently considers all options and is not governed by conventional thinking.
• Proficient in MS Office Suite and other business-related software.
• Polished and professional written and verbal communication skills. 
• The ability to read and write English fluently is required. 
• Must demonstrate a desire for continued professional development through continuing education and self-development opportunities.

About Working in US Claims at Argo Group

• Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful.
• Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is. 
• We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses. 
• Our entire claims team works in a collaborative nature to expeditiously resolve claims.  We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas. 
• We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.