What are the responsibilities and job description for the Domestic Operations Agent position at ARIES FREIGHT SYSTEMS LP?
Job Details
Level: Experienced
Job Location: IAH - Houston, TX
Position Type: Full Time
Education Level: High School
Salary Range: Undisclosed
Description
General Responsibilities:
The Domestic Operations Agent is responsible for Interacting with customers to provide information in response to inquiries about arranging and tracking domestic shipments.
Specific Job Duties:
- Receive and respond to customer requests by email or phone call
- Arrange and track incoming or outgoing shipments,
- Coordinating shipments via air and road and communicating with other agents the fastest and cost effective routes for our customers
- Taking orders from customers and arranging freight pickup and delivery to destination
- Determining competitive shipping rates and other freight charges involved
- Ensuring proper procedures are being followed for importing and exporting customer freight
- Data entry of all orders received, pickup, delivery and pods
- Any other tasks assigned regarding operational needs
- On-call rotation every 4 weeks
Requirements
- Two years’ experience
- Respond promptly and professionally to customer needs
- Identifies and resolves problems in a timely manner
- Strong communication skills
- Balance individual responsibilities
- Excellent customer service skills
- High School Diploma or GED
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