Unclaimed Property Manager

The Manager, Unclaimed Property for the Program & Project Team is responsible for the strategic initiatives, and oversight of the unit; and ensuring compliance with applicable State laws, statutes, rules, regulations, policies, and procedures that govern its activities.

This position does have direct reports, however oversees and coordinates the work of independent contractors, as assigned.

Requirements:

Education & Experience

• Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelor’s Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment.
• Minimum of five years' experience with unclaimed property and/or claims/audit and/or financial/accounting related work OR 1.5 years of applicable experience with a masters degree or higher

Licenses & Certifications

None

Knowledge/Understanding

• Knowledge of Federal and State laws, statutes, rules, regulations, policies, and procedures regarding unclaimed property, probate, and domestic relations matters
• Knowledge of Federal and State laws, statutes, rules, regulations, policies, and procedures regulating confidentiality requirements
• Knowledge of investigative and research techniques
• Knowledge of all required supporting documentation necessary to make unclaimed property claims determinations

Skills

• Strong verbal, written, and active listening skills
• Strong customer service skills to include conflict de-escalation and resolution techniques
• Strong interpersonal skills and demeanor
• Strong organization and time management skills with the ability to make measurable progress on several tasks simultaneously and work in high-pressure situations
• Strong mathematical skills such as addition, subtraction, multiplication, division, percentage, and averages
• Effective project management skills with the ability to lead and direct the work of teams
• Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive

Abilities

• Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
• Ability to work with a high degree of autonomy and also participate collaboratively as part of a team
• Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
• Ability to convey unclaimed property related terminology and information in layman's terms
• Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed
• Ability to learn and apply LEAN concepts, principles, and tools
• Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another

Additional Job Demands

• In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• No substantial exposure to adverse environmental conditions (such as in typical office or administrative work.)

Selective Preferences

• Master's Degree in Business, Public Administration, or a related field