Guest service supervisor

Essential Duties / Functions :

• Oversee the day-to-day operations of all guest service stations, including the ticket windows, rental cashiers, call center, and hosts.
• Effectively supervise an-d provide guidance and support to the guest service associates with an on-the-floor and hands-on approach.
• Successfully perform duties at all stations, including selling and redeeming products, and assisting guests with questions and concerns.
• Demonstrates teamwork, contribution to team objectives, and ability to collaborate with others daily.
• Ensures that associates are informed about changes to company products and services.
• Proven commitment to providing outstanding customer service and training / coaching others on such.
• Ability to maintain professionalism including during periods of tension or while under pressure.
• Commitment to providing a safe work environment for employees and guests.
• Complete "opening" and "closing" procedures / processes / checklists.
• Maintain confidentiality since this role has access to budgets, guest info, ect.
• Outstanding work ethic and attendance; willingness to work extra hours, holidays, and weekends.
• Fill in as Manager On Duty in absence of Guest Service Manager.

Other Responsibilities :

• Make recommendations for performance appraisals, disciplinary discussions, terminations, and assigning and scheduling work.
• Be willing to jump in and help wherever needed. Provide support to Rental and Ski and Ride School departments with respect to daily operations and supervisory duties.
• Other duties as assigned.

Knowledge, Skills, and Abilities :

• Skill in Google Workspaces and standard computer interfaces.
• Skill in providing expectation-exceeding customer service to all guests.
• Excellent written and verbal communication with co-works and guests.
• Ability to provide leadership to a fast-paced team.

Experience / Qualifications :

• 18 years of age or older.
• HS Diploma or equivalent.
• 3 years guest service experience.
• 1 year of supervisor experience of a team of 10
• Basic knowledge of accounting principles and computer skills.
• Previous Siriusware experience is a plus.

Physical Requirements :

• Able to lift up to 30 pounds.
• Able to stand for long periods of time.
• Cleaning / Maintaining lodge and department areas such as windows, picking up trash, ect.

Last updated : 2024-03-07