Design Library Public Services Supervisor

• Supervise staff and building activities
• Recruit and onboard new employees; coach, mentor, and develop staff; plan, organize, prioritize, and schedule the work of staff.
• Evaluate, enhance, and implement practices that create an inclusive environment to support diversity, safety, and environmental consciousness throughout the University.
• Lead employees using the University’s performance management tools. Provide regular feedback throughout the year.
• Monitor and address building activities and needs.
• Maintain awareness of activities within the library to ensure security and safety of people and property.
• Report building maintenance issues, interacting with ASU Facilities Management as needed.
• Ensure that the library is secure and the Library’s Code of Conduct is followed, interacting with ASU Police and other ASU offices as needed.
• Coordinate and ensure provision of excellent customer service.
• Provide circulation services, including check-out / check-in, loan policy, holds, billing policies.
• Provide intermediate subject-based reference, information and referral services to users, combining a wide range of library and information sources in a variety of formats.
• Display knowledge and understanding of all ASU Library services, including current initiatives such as map and geospatial services, maker services and data visualization.
• May provide virtual informational services via “Ask a Librarian” chat / triage email.
• Resolve and answer advanced requests, and interpret ASU Library / University policy for library users.
• Provide basic troubleshooting of computer and printing needs.
• Provide directional assistance for the Library and campus.

Bachelor’s degree AND three (3) years of customer service experience; at least two (2) of which includes prior library experience and supervisory experience; OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

• Knowledge of library practices, policies, and procedures.
• Knowledge of research databases, LibGuides usage, Library of Congress Classification System.
• Ability to use integrated library systems (e.g. ExLibris Alma).
• Ability to use Microsoft Office Suite, Google Drive applications, employee communication software (e.g. Slack, Zoom).
• Ability to supervise, coach, evaluate employees and student workers.
• Evidence of effective verbal and written communication skills.
• Knowledge of customer service principles, methods and practices.
• Demonstrates understanding of the concepts of equity, diversity, and inclusion.
• Demonstrates understanding of the concepts of sustainable practices.

• Fall/Spring/Summer semester: Monday-Friday 8am - 5pm
• Intersession: Monday-Friday 8am - 5pm

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/relocation-services.

This job posting is only open to current Arizona Board of Regents employees (Arizona State University, University of Arizona, or Northern Arizona University).

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.