Customer Support Technician A
Job Posting for Customer Support Technician A at ARK Solutions
Job: Customer Support Technician
Location:Tallahassee, FL/Hybrid
Duration: 3 Months
Scope of Services
Responsible for Tier I IT call center customer service support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application and software problems.
Education
High School Diploma or equivalent.
Experience
1 to 2 years of Customer Call Center work experience. 1 year of computer software, account password reset, and network connection troubleshooting work experience a plus.
Primary Job Duties/ Tasks
Location:Tallahassee, FL/Hybrid
Duration: 3 Months
Scope of Services
Responsible for Tier I IT call center customer service support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application and software problems.
Education
High School Diploma or equivalent.
Experience
1 to 2 years of Customer Call Center work experience. 1 year of computer software, account password reset, and network connection troubleshooting work experience a plus.
Primary Job Duties/ Tasks
- Provide support for customers remotely with password or access issues.
- Documents work performed and resolution(s). Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork.
- Support customers in ISA Utility with role assignment, account activation, and password reset
- Maintain up to date customer and technician information in ITSM ticketing system
- Manage incoming requests from customers and generate ticket in ITSM ticketing system for resolution or escalation to additional IT teams.
- Work with the team to maintain central hub of communications for the agency.
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