Network and Security Engineer

Description

We are a global, modern, growing manufacturer with a tradition dating back to the 1950's and certified as a Great Place to Work ! 

Arlon Graphics, LLC is a cast vinyl manufacturing company in the business of creating innovative material for visual expression. Founded in 1958, Arlon Graphics manufactures and markets high-quality pressure-sensitive materials for the fleet, architectural, digital imaging, and signage markets. Through more than 180 distribution partners across the globe, a growing number of strategically-positioned sales offices and warehouses, and customer-centric operations, Arlon is recognized as a global leader in graphic films. 

Summary/Objective: 

Position is responsible for supporting activities related to end-user computing such as Helpdesk (hardware, software, service ticket management), network Infrastructure (servers, active directory) and security management.

Security

· Manage system applications and reports to ensure all network devices are secure and properly patched (Servers, Routers, Switches, Clients, Smartphones, Tablets, Barcode readers, etc);

· Manage and monitor advanced protection tools for devices data encryption and user multi-factor authentication;

· Manage internal penetration testing, vulnerability scanning and reporting;

· Coordinate Information Security penetration tests with external partners;

· Review, exercise and updating of the Security Incident Response plans as needed;

· Monitor, escalate and work with IT team to mitigate security issues with end users and devices to mitigate treats and reduce risk;

· Manage and support the creation and delivery of Security Awareness and Training throughout the organization to help raise awareness of cyber risks and prevention measures across the enterprise;

Technology Trends and Best Practices

· Research and identify new technologies to protect data, infrastructure devices and network;

· Lead and coach IT team for Continuous Improvement and Best Practices implementation;

· Plan, budget, quote and organize technology upgrade/replacement roadmap

Disaster Recovery and Backups 

· Manage local and cloud backup devices. Implement and manage data backup policy to ensure easy, fast and reliable data recovery.

· Create and execute annual disaster recovery plan to comply with IT best practices aiming to identify improvement opportunities and fix gaps.

  Licensing control

· Interface with IT team members to align software and application policy, standard and licensing control. Will exercise reasonable precautions to ensure that only legally obtained and approved software is installed and used on the systems connected to the network devices and perform all duties associated with this function.

Help Desk 

o Strict governance of ITIL standards such as Request, Incident, Change, and Problem management.

o Enter tickets into Helpdesk database system and complete as required, maintaining strict Service Level: 90% of tickets closed within 48 hours.

o Specify, build, administrate, support and perform all associated duties for the following systems with ease of use for users/business partners, high availability and disaster recoverability as key objectives: 

o Clients -  operational systems and accessory devices support(desktops, laptops, monitors, printers, wireless, barcode devices, smartphones/tablets, projectors, TV’s, etc);

o Software Applications – install, configure and support end user applications (Microsoft Platform, Client and Servers applications (browsers, corporate applications(ERP/CRM/Bolton systems), others; 

o Email applications and Email security applications management and analysis (MS Outlook, Mimecast, etc);

o Servers - manage VMware technology(Virtual Machines), install server operational systems and configuration (Windows platform);

o Ownership of Active Directory and Domain Controllers including Group Policy and Software Deployments;

o Applications software installation and support approved for use at Arlon;

o User accounts administration – user account creation, password reset, lock/unlock users;

o Maintain backup job logs of all servers supported by the IT Infrastructure Group.

Telephony 

o Responsible for leading the ongoing support of the telephony and fax system infrastructure including:

o All components of the telephone infrastructure currently in place, as defined below, and any future additions or replacements such as: 

o The Avaya telephone systems and call recording system;

o Call Accounting and Reporting system;

o All fax systems and device;

o Will be responsible for the proper maintenance, repair coordination, and authorized adds, moves, changes to the telephone infrastructure.

· Ensure availability of IT related supplies/purchasing, materials and equipment to provide best class system support.

Requirements

• Bachelor's degree (B. S.) in Computer Science or related field 
• Seven (7) years’ minimum recent relevant experience , reflecting essential functions listed above
• Current knowledge of computer networks and communications systems and/or one or more years on the job experience with laptops, desktops, printers, and network devices in Windows environment is required at an advanced level, preferably within a manufacturing environment
• Excellent organization and follow-up skills
• Effective customer service and communication skills, in the English language (interpersonal, listening, verbal, written,      presentation)
• Valid driver license, auto insurance and travel documents