Recruit Spec I-RT1750

Equal Opportunity Employer/Disabled/Veterans

Academy Bank and Armed Forces Bank provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Dickinson Financial Corporation and its two family-owned banks-Academy Bank and Armed Forces Bank-have a long history of service to our clients and the communities in which we do business. Our commitment to a diverse, equitable, and inclusive environment contributes to immediate results and the long-term success of people. We recruit service-minded talent to deliver Fast, Easy, and Personal banking that is welcoming to all, while having fun and doing good things along the way!

Position pays a minimum of $16.50/hr. Position is eligible for additional incentive compensation based on achievement of established incentive goals. The monthly average incentive can range from $0 if no goals are met and can be more than $100.00 if goals are exceeded. Full‐time associates are eligible for our benefit package that includes: medical, dental, and vision insurance; 401(k) plan; Company paid life insurance, short and long term disability insurance; Company paid vacation, sick leave, holidays, and more!

Summary:

The primary function of the Recruit Specialist is to effectively communicate with military recruiters and recruits nationwide about Armed Forces Bank, N.A. (AFB) Recruit Program. The promotion of the AFB Recruit Program requires a strong knowledge of the various military branches of service, recruiting, and recruiters, and results in opening new accounts for recruits by a Recruit Specialist.

Principal Accountabilities:

• Communication with military recruits and recruiters via outbound communication (telephone, email, and letter) regarding the Recruit Program as well as the bank and bank products (accounts and convenience products). Correspondence volume (daily, weekly, and monthly) is determined by the Recruit Department Manager, according to position level and gross account totals.
• Accept and respond to incoming military recruiter and recruit communication regarding the Recruit Program, the bank, and bank products.
• Perform account opening and account maintenance via LiveCycle and Navigator.
• Research, organize, and assemble information to support promotion efforts of Recruit Program to military recruiters and recruits. This involves Recruit Database research and kit assembly for military recruiters and recruits.
• Continual development of knowledge regarding the bank (history, policies, and procedures), banking products, and Recruit Program customer base (military recruits and recruiters).
• Understands, embodies, communicates, and instills corporate initiatives and vision, including the six Pillars of Success.
• Maintains client information in complete confidence.
• Completes other specified duties as assigned.
• Regular attendance required, working at the assigned worksite, or assigned remote location during regular business hours and/or assigned hours.

Minimum Qualifications:

• Self-starter; strong organizational skills and highly detail oriented.
• Strong written and verbal communication skills are required.
• Must maintain a professional, pleasant, and friendly attitude at all times.
• Professional telephone skills are required.
• Ability to work as a positive team member in a positive team environment with fast paced, shifting priorities.
• Sales experience preferred.
• Prior banking experience preferred.
• Military knowledge preferred.
• High school diploma or equivalent required.
• A smart device (ie. phone) of the ability to obtain a smart device is required.
• Ability to obtain clearance to be on military bases required.

Physical Requirements:

The work environment is typical of a standard office setting. The position is sedentary, exerting 0 – 10 lbs. of force occasionally and/or a negligible amount of force frequently. It involves sitting most of the time but may also involve moving about or standing for brief periods of time. Reaching may be required involving the ability to move in any direction. Office equipment, such as a computer and telephone will be used requiring the ability to manipulate a keyboard or keypad. The ability to decipher a computer screen or written documents is necessary. The ability to express or exchange ideas; impart information to clients or to the public; or convey detailed or important instructions is required. The ability to receive detailed information through oral communication is required.