Customer service rep

Do you want to be part of creating beauty that lasts for generations? Are you seeking a company that values Transparency, Ownership, Unity, Grit & Hustle?

Do you crave being part of a TOUGH winning team in a growth-oriented environment?

AHF Products is a leader in innovative flooring products and solutions with a family of strong brands serving the residential and commercial markets.

With decades of experience in award-winning wood flooring design, innovation, product development, manufacturing, and service, we improve the quality of people’s lives through great products and a deep commitment to outstanding customer service.

We are headquartered in Mountville, Pennsylvania with a global manufacturing footprint employing over 2250 people worldwide.

We believe that business is personal. With a deep-rooted belief in the power of teamwork and trust, we consider our staff, customers, and suppliers as true partners.

We pledge to deliver reliable, consistent, and best-in-class products, services, and support. We look for people who aren’t afraid to act on ideas, commit the courage to drive successful outcomes and have fun along the way.

If these ideals appeal to you, you are going to want to join our team!

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES :

Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties :

• Order processing
• Ability to process shipments
• Product knowledge
• Communication with multiple departments
• Ability to provide good customer relations

KNOWLEDGE, SKILLS, & ABILITIES :

• Computer and Keyboarding Skills
• Math Skills
• Communication Skills
• Ability to Lift
• Team Oriented

QUALIFICATIONS :

• Demonstrate professional telephone skills.
• Outgoing personality willing to work with all personality types
• Basic math and reading skills
• Dependable (excellent attendance record)
• Strong problem-solving skills
• Positive attitude and strong work ethic
• Strong verbal and written communication skills
• Good interpersonal skills in dealing with employees, management, and customers
• Ability to work in a team environment
• Ability to work overtime when necessary.

PHYSICAL DEMANDS

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Bending, lifting 50 lbs., standing / walking 8 hours a day, squatting, reaching, pushing and pulling

MENTAL DEMANDS

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Think analytically
• Make decisions
• Develop options and implement solutions
• Work with a team
• Maintain regular and punctual attendance (consistent with ADA and / or FMLA)
• Attention to detail
• Communicate effectively
• Multitask in a fast pace environment
• Work with a Sense of Urgency

AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Last updated : 2024-05-12