SPA CO-ORDINATOR, AMERICAS

Job Title: Spa Co-ordinator, Americas

Location: USA (TX - preferred, CA, NJ, FL, MD, AZ, NY)

Contract: Temporary contract (w/c 27th June – mid-Sept)

Hours of Work: 9am-5pm (depending on timezone), Thursday and Friday only

Department: Americas Spa

Reporting to: VP Americas

Salary: $18-20 per hour

Aromatherapy Associates has been sharing the therapeutic powers of essential oils for over 35 years. The Brand was founded in 1985 by Geraldine Howard & Sue Beechey, therapists that had trained under the renowned aromatherapist Micheline Arcier, who can be traced back to the modern-day founders of aromatherapy. It was then that they experienced first-hand the powerfully positive effects of essential oils on our physical and emotional wellbeing.

As a Company we have a family culture and live by one of Geraldine’s beliefs: “It’s more than just a business, it’s a way of life”.

The brand is present in over 50 markets globally with Regional Sales offices in the UK, US and Hong Kong. Distribution is across Spa, Retail, Online Retailers, E-commerce and Distributor partners.

As aromatherapy experts, our vision has remained constant for a generation – sharing the power and therapeutic effects of natural essential oils. Our award-winning blends have gained recognition across the beauty world for their transformative effects on the mind, body and skin.

Expertly hand-blended in our London laboratory, our essential oils and unique active botanicals have created innovations in body and skincare.

We care deeply about the ingredients we use and how we deliver them to you. We take a mindful approach to the origins, workers wellbeing and certification of all our oils and botanicals, with a commitment to evolving our support for global community projects.

Our sustainability vision is an ongoing endeavour, along with our desire to create the very best aromatherapy products, so you can enjoy beautiful, glowing, healthy skin, free from harsh chemicals and unnecessary synthetics.

Code of best practice:

Act as an ambassador of a world-class brand and deliver our products and services in accordance with the Standard Operating Procedures to ensure customers receive the expected and desirable level of customer service through a sincere approach of professionalism, valuable parting of knowledgeable advice, unsurpassed quality of delivery and genuine attention to customer fulfilment and experience.

Overview of the role

This temporary role will support the Spa team on a short-term basis to drive Spa sales within the West, Central and North East regions. The role is remote-based, and will be expected to spend the majority of time on the phone and then following up over email with our customers.

Key Responsibilities

· Achieving the KPIs and sales targets as set out by the business by…

· Actively calling key existing Spa accounts to generate monthly orders, sell-in promotions, check stock levels and provide training resources

· Addressing concerns or questions raised

· Following up on agreed actions over email & organise the following month’s call

· Reporting results back to the internal business in a timely fashion

Person Specification

Essential Key Competencies

· Performance-driven; self-motivated to deliver KPIs and sales targets

· Ability to work autonomously, with a good level of self-motivation and determination

· Very well organised, able to plan time around calls / follow ups & ensure checklist is delivered

· An understanding of sales techniques: able to confidently sell-in promotions

· A relationship builder, able to quickly establish a good rapport on the phone

Desirable

· A background in Spa or aesthetics and/or broader Beauty business is desirable

Personal Positive Attributes

· Professional and proactive attitude

· Proactive and flexible approach to work

· Can work under own initiative

· Accuracy and attention to detail

Job Types: Part-time, Contract, Temporary

Salary: $18.00 - $20.00 per hour

Schedule:

• Day shift

Ability to commute/relocate:

• California, MD: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location