What are the responsibilities and job description for the Account Manager position at Arrow Security?
ACCOUNT MANAGER - SECURITY OPERATIONS - ARROW SECURITY NYC REGIONAL OFFICE
Queens, NY
Position Summary
The Account Manager assists our very fast-paced NYC regional office in managing the security officer workforce with respect to staffing and scheduling and must have experience in handling an operation of minimum 5000- 6500 hours per week in the private security business.
The Account Manager cultivates relationships and serves as trusted service provider to our valued client base and is committed to the respect and integrity of our Arrow mission to provide an exceptional client and employee experience.
WHY SHOULD YOU CONSIDER WORKING AT ARROW SECURITY?
Wouldn't you like to be part of an organization that respects and values all of its people? Where each person can make a difference and be heard because every person's role in the organization is important? At Arrow Security, we challenge our people in a beneficial way to grow both personally and professionally. We strive to offer the best compensation, benefits, flexibility and unique perks possible while promoting a positive work life balance. At Arrow, we understand how important this is to our people. And our people are important to us.
Here is some of what we offer our valued security staff:
- Weekly Pay!
- We work to get you the best schedule! Part time, Full time
- Employee PERKS Program - Amazing discounts on everyday purchases!
Essential Job Responsibilities:
- Scheduling based on client needs
- Be the liaison with client and coordinate communication of operations, through an effective and responsive approach
- Manages 5,000-6,500 hours of contract hours
- Provides exceptional customer service
- Effectively manages people and costs
- Ensures contract compliance
- Drafts and updates security post orders
- Drives operational accountability
- Trains, mentors and supports uniformed security officers
Knowledge/Skills/Abilities Required:
- Must have 2 year's experience managing security operations or accounts
- Have ability to work within a structured environment and follow strict processes
- Works well within a team
- Must have ability to work nights & weekends as accounts require
- Ability to work in high pressure situations with hard deadlines
- Travel to all NYC boroughs
- Knowledge of WinTeam & eHub preferred
- Knowledge of Microsoft Office applications
- Valid Driver's License preferred
- HS Diploma/GED
Competitive salary based on experience, please include resume with application
Founded in 1985, we have perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience. "We Care" about our Officers and make sure to take care of the people that take care of our Clients.
Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at HR resolutions@arrowsecurity.net Please include your full name, contact information and details about your request in the email.
Salary : $65,000 - $75,000
