Teller 1

A Branch Service Representative 1 (Teller 1) is committed to providing the highest level of service to our Members, team members and the community. It is the entry-level position in our branches, performing teller functions in a face-to-face environment while learning and mastering the foundation of financial services, and offers an organic growth path that begins on your first day as a team member.
This Job is Ideal for You If:

• You have a passion for making a difference in people’s lives, and you believe being kind to others is the most important thing you can do.
• You are motivated by the opportunity to grow and expand your talents quickly, yet still want to enjoy the benefits of a strong work/life balance.
• You love striking up conversations, building relationships and freely expressing compassion and empathy.

What’s In It For You?

• The opportunity to build a career with an organization truly dedicated to the professional development and future goals of its team members, demonstrated by monthly coaching and promotions from within.
• The opportunity to give back to the community by participating in volunteer events.
• No aggressive sales goals – we are here to provide products and services to our Members, not sell them something they don’t need.
• Predictable scheduling during the branch hours of 9:00 am to 5:00 pm Monday-Friday and 9:00 am to 2:00 pm on Saturday. We are closed on Sundays.

Why Should You Consider Us?

• We are committed to a culture of kindness and service to others, which is demonstrated daily.
• We offer organic growth from the day you start – with mentors and training, you can advance from a Branch Service Representative 1 through to a Branch Service Representative 4 at your pace (with an increase in pay each time you move up).
• We offer comprehensive benefits packages for both part-time team members and full-time team members! Medical, dental and vision insurance; a 401(k) retirement plan with a company match; paid sick time, paid time off and paid Federal Reserve holidays; Aflac; annual performance reviews… just to name a few. We also offer benefits designed to keep our team healthy and happy in other ways:
• Internal recognition platform where points can be redeemed from an on-line rewards store on literally thousands of gift cards, products and experiences.
• App-based, confidential mental health resources for you and up to 3 dependents age 18 , which includes unlimited texting with coaches, programs and meditations.
• Access to financial wellness resources, financial coaching, and Certified Financial Planners.
• Frequent opportunities to volunteer in the community through our charitable foundation, ArrowHeart.
• Paid subscription to Door Dash’s Dash Pass program.

Complete job description:
Position Summary
Provides exceptional member service with Members while performing monetary financial transactions. Maintains good Member relations by discovering needs and providing solutions for Members.
Essential Functions and Responsibilities

• Uses Service Standards in every work-related encounter.

• Provides exceptional member service.

• Receives checks and cash for deposit, verifies amount and examines checks for authenticity endorsements.

• Cashes checks after verifying endorsement, proper identification and ensure validity and members balance(s).

• Enters members’ transactions into computer to record accurate transactions and issue computer generated receipts.

• Examines checks deposited and determines proper funds availability based on regulation requirements and completes hold notices.

• Balances drawer daily including currency, coin and checks in cash drawer at the end of the shift and compares totaled amounts with data displayed on the computer screen.

• Asks questions to discover Member needs and provide solutions to Members through products and services.

• Answers basic Member inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.

• Identify counterfeit currency.

• Maintains a working knowledge and complies with all BSA laws/regulations applicable to area of responsibility.

• Other duties as required to achieve the goals of the branch and the credit union.

Positions directly supervised: This position has no supervisory responsibilities.
Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**
Competencies to Perform this Position**

• Adaptability.
• Communication Proficiency.
• Decision Making.
• Member focus.
• Thoroughness/Accuracy.

Education and Experience: High school diploma or general education degree (GED); six months similar or related experience and/or training. Customer service experience.
Language Skills: Ability to communicate and understand written and oral language and the ability to effectively present information.
Mathematical Skills: Ability to perform basic math skills to include adding, subtracting, multiplying and dividing using whole numbers, common fractions, and decimals.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Other Skills and Abilities: Ability to use office equipment such a personal computer and calculator. Must be able to type proficiently. Ability to be bonded. Able to be punctual and have regular attendance. Ability to accurately handle cash.
Work Environment: The position operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands
The physical demands described below are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. They are subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the functions of this job, the Team Member is regularly required to do the following:

• Intermittent standing, sitting, walking, bending, stooping, and neck flexing.
• Intermittent pushing, pulling and reaching above, at and below shoulder height.
• Repetitive motion - frequent keyboarding and mouse usage requiring the fingers to make small movements and the use of hands and wrists.
• Simple grasping by using fingers and palm on an object.
• Manual dexterity.
• Carrying - transporting an object, usually by hand. The ability to carry and lift files and coin up to 10 pounds.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace. Those applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (909) 379-6643.

Job Type: Part-time

Work Location: Multiple Locations