Digital Services Specialist

ArtCenter College of Design is searching for an experienced Digital Services Specialist to join our team.

The salary range for this position: $43,368.00 - 50,000.00

Final salary is based on education, experience, skills relevant to the role, and internal equity.

About ArtCenter
Founded in 1930 and located in Pasadena, California, ArtCenter College of Design is a global leader in art and design education and has had an international reputation for its rigorous, transdisciplinary curriculum, faculty of professionals, strong ties to industry, and commitment to socially responsible design. ArtCenter is a private nonprofit fully accredited by the WASC Senior College and University Commission (WSCUC).

Every position at ArtCenter plays an important part in carrying out the values, goals, strategic vision, and mission of the College. This includes diversity, equity, inclusion, access, belonging (DEIAB) and culture.

Reporting to the Director, Collections and Systems; the Digital Services Specialist is responsible for various digital projects including technical support for online resources; troubleshooting issues with digital content; assisting with integration, migration, and implementation of library software; fulfilling article scanning requests; digitizing and cataloging requests for the institutional digital image repository; tracking workflows, projects and documentation; training, scheduling, and supervising student workers and interns; and assisting with gathering, analyzing, and reporting statistics.

This is a full-time, in-region position. Normal business hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. The position may require flexibility to work a staggered, remote or alternate schedule to meet the demands of the work, which could include weekends or evenings. The position is eligible for flexible scheduling with at least 2 days in the office.

Essential Functions

Software and Online Access — 30%

• Verify access and functionality of the discovery layer, WebPAC, mobile application, website, and online resources
• Problem solve and troubleshoot technical issues with hardware, software, and patron access to online content and services
• Open and manage helpdesk tickets with vendors
• Assist with maintaining the WebPAC and website
• Create and update web forms
• Assist with installation, integration, migration and implementation of library software

Electronic Resources — 25%

• Provide technical support for the Library’s online resources as part of an interdepartmental workflow
• Assist with set up, testing, and maintenance of proxy configurations for trials, databases, and e-journals
• Assist wih maintaining Online Resources A-Z list
• Provide IP ranges to vendors

User Support, Services, and Outreach — 20%

• Provide patron support for inquiries and access issues for library digital resources
• Provide outreach for digitization services
• Provide technical assistance for library staff
• Maintain tutorials and troubleshooting guides for users
• Contribute content for library website, mobile application, maps, information graphics, video tutorials, social media, and other promotional channels following media and branding guidelines

Digitization — 10%

• Scan articles for e-reserves
• Digitize and catalog images using best practices, cataloging standards, and authority records
• Maintain color management and calibration of equipment according to best-practice protocols
• Train, schedule, and supervise student workers and interns assisting with cataloging, scanning, and image editing
• Perform quality control checks of digital images and metadata
• Upload images to the digital image repository
• Back up working files

Project Tracking and Data Analysis — 10%

• Manage tracking of workflows, projects, batches, equipment, and issue resolution
• Document setup specifications, tasks, and solutions in the Library’s project management software, wiki, and document-sharing sites
• Assist with gathering statistics for analysis, reporting, surveys, and evidence-based decision making

Non-Essential Duties — 5%

• Maintain current knowledge of technology and metadata emerging trends and best practices in academic libraries via professional communications and continuing education
• Perform related duties as assigned to meet departmental, library, and institutional priorities, goals, and objectives
• Other duties as assigned

• High school diploma or GED equivalent
• 2-3 years of experience providing user support and customer service in a technical environment
• Strong problem-solving and logic skills and an aptitude for troubleshooting issues
• Strong computer skills with a proficiency with word processing, spreadsheets, databases, social media, web technology, and a disposition for learning new technologies
• Detail-oriented, highly organized, able to balance priorities, takes initiative, reliable, and resourceful
• Customer service-focused individual with excellent interpersonal and written communication skills to work effectively with students, faculty and staff
• Collaboration skills with demonstrated success working on teams
• A commitment to DEIAB and culture, and the ability to establish and maintain effective working relationships within ArtCenter’s diverse communities

Preferred Qualifications

• Bachelor’s degree in information science, computer science, art, design, media, or related studies from an accredited college or university
• Experience with operating systems, asset management, project management, video and image editing, web forms, content management systems, HTML & CSS
• Understanding of authentication and proxy-rewrite methods for online resources
• Experience operating scanning equipment and editing digital images and text
• Knowledge of art and design history as well as metadata best practices with prior experience cataloging images, preferably using VRA Core 4.0, CCO, Getty Vocabularies, and Library of Congress Authorities
• Familiarity with copyright laws and rights management issues in a digital environment

Diversity Statement
ArtCenter is fully committed to fostering a culture that values diversity, equity, inclusion, access and belonging not only in vision but in practice. Our path forward is predicated on our belief that multiple points of view, life experiences, ethnicities, cultures and belief systems are essential to academic and creative excellence. We strive to learn more about difference while respecting the rich diversity in our world, attending to important questions about racial injustice and decolonizing our curriculum. Our campus environment must be vigilant in supporting the full participation of students, faculty, and staff of every race, color, ethnicity, sex, gender, gender identity or expression, marital status, religion, sexual orientation, age, disability, veteran status, socioeconomic status and political viewpoint.

Equal Opportunity Employer
ArtCenter is committed to a policy of equal employment opportunity and does not discriminate against its employees or applicants on the basis of race, color, religious creed, sex, ancestry, national origin, citizenship, age, physical or mental disability, medical condition (including HIV and AIDS), genetic characteristic or information, pregnancy, marital status, military or veteran status, sexual orientation, gender, gender identity, transgender identity, gender expression, protective hairstyles, or any other characteristic protected by applicable state or federal law. Equal employment opportunity is extended to all persons in all aspects of the employer-employee relationship, including without limitation, recruitment, hiring, upgrading, training, promotion, compensation, benefits, leave of absence, transfer, discipline, layoff, recall and termination. This commitment applies to all persons involved in the operations of ArtCenter and prohibits unlawful discrimination by any employee of ArtCenter. Applicants who wish to request an accommodation for a disability may contact the Office of Employee Experience and Engagement at (626) 396-2270.

Land Acknowledgment:
ArtCenter College of Design occupies the region of the ancestral and traditional land of the Hahamog'na Tongva people, the stewards of the San Gabriel Valley area around present-day Pasadena.

ArtCenter Employees have a Mandatory Duty to Report 
All employees who know or have reason to know of allegations or acts that violate ArtCenter’s Title IX Policy prohibiting discrimination, harassment, retaliation, sexual harassment, sexual misconduct, sexual violence, dating violence, and stalking shall promptly inform the Director, Title IX Compliance and Programs or designee, or the Associate Dean of Students or designee. Faculty, who have a mandatory duty to report, are required to disclose all information including the names of the parties, even where the person has requested their name remain confidential.

Pursuant to the California Child Abuse and Neglect Reporting Act (CANRA), all employees who know of or have reason to suspect child abuse or neglect involving alleged victims under age 18 shall promptly inform local law enforcement or the county welfare department.

Vaccination Requirement
ArtCenter is committed to providing a safe and healthy work environment for all members of our community. Guided by the latest information from the CDC, the California Department of Public Health and the Pasadena Public Health Department, all staff, students and faculty must provide proof of vaccination. Annual vaccines and/or booster vaccines will be required based on CDC or FDA guidance. Those who cannot get vaccinated for medical or religious reasons will need to provide appropriate documentation. ArtCenter will then engage in an interactive process, on an individual basis, to determine if there is a reasonable accommodation that can be provided. Our complete policy can be found here.

Salary : $43,368 - $50,000