What are the responsibilities and job description for the Customer service position at Artech LLC?
Job Title : Support Desk
Location : 101 Wood Ave S Iselin NJ 08830
Duration : 12 months Contract (with possible extension)
Job Description :
- The Support Desk team resides inside the Command Center. The role is a customer facing role that requires a self-motivated individual with strong verbal and written skills.
- The role is driven by client service requests raised via phone as well as through internal requests raised via incidents.
- This is a key role in service delivery support desk staff are highly involved in incident management, audit controls and user administration.
The role is 24 / 6.5 which utilizes a rotating shift pattern to provide coverage.
- Skills required are : Incident / Problem / Change management; Userid Administration; Audit Controls; Service Level management;
- Knowledge of AIX / LINUX Operating Systems; Knowledge of Microsoft Operating Systems; Knowledge of Maximo (Ticketing System);
Last updated : 2024-11-24
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