Tenant Service Coordinator

We are searching for a Tenant Service Coordinator– customer service superstar, tenant service problem-solver, and team player to join our Property Management team in Minneapolis.

Why work for us?

• Challenge yourself daily with interesting work in a growing international company
• Receive a competitive package of benefits including group health, dental, insurance, and matched 401(k)
• Join a supportive team with opportunities to learn and develop your career
• Be recognized for your talent and contributions with a solid compensation package

You’ll fit in great if you are:

• A collaborative team player that builds consensus and communicates openly.
• Someone who is extremely detail-oriented and understands the importance of accuracy.
• A customer service champion both internally and externally.
• A problem-solver who can manage a situation without always escalating it to your manager.

The opportunity:

Reporting to the General Manager, the Tenant Service Coordinator is responsible for supporting a Property Management team that works across a diverse and large industrial portfolio. S/he will provide regular support to our tenants in Minnesota and Texas while liaising with property management staff ensuring the efficient and effective functioning of the office. Other duties include:

• Receiving, scanning, coding, and entering invoices into Payscan system;
• Efficiently uploading invoices into Yardi and coding invoices in a timely manner;
• Regularly placing maintenance service requests for our tenants;
• Coordinating and handling all vendor and tenant communication including taking phone calls, complaints, and inquiries in a timely and professional manner;
• Monitoring and tracking all invoices to avoid the loss of vendors' invoices;
• Mailing out cheques;
• Regularly ensuring that the certificates of insurance are up to date;
• Creating service agreements, and following up on any outstanding service agreements;
• Tracking HVAC repairs by regularly communicating with vendors and tenants;
• Sending inspection notices and rent statements to tenants as at when due;
• Uploading rent roll reports each month;
• Creating the accruals & final monthly report documents for management on a monthly basis;
• Preparing the construction management fee report for management, when required; and
• Tracking and coordination of fire life system inspections for tenants, and filing FLS reports in a timely manner.

Your technical qualifications:

• 2 years’ in real estate and customer service, preferred;
• High School diploma required; post-secondary education preferred;
• Excellent communication and interpersonal skills;
• Experience with industry software (i.e. Yardi) an asset;
• Proficiency in Microsoft Word, Excel, and data entry; and
• Must be able to multitask and pay great attention to detail.

Apply now!

Forward your resume in confidence with a cover letter outlining your salary expectations to the attention of Chiamaka Kalu-Uche using the application form.

• Please note proof of COVID-19 vaccination status is required for this position.

Artis REIT is committed to equity, diversity, and inclusion. Employment decisions are made without regard to race, color, gender, religion, national origin, age, physical or mental disability, sexual orientation, gender identity, genetic factors, or other characteristics protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process.