Front Desk Assistant

ArtsQuest is hiring part-time Front Desk Assistants to provide exceptional customer service at all ArtsQuest facilities welcoming customers either face to face, by phone or electronically regarding all programs and events presented by ArtsQuest, along with the functions and information associated with the Banana Factory, Visitor Center and ArtsQuest Center.

What you'll do

• Welcome all visitors to our facilities providing an exceptional customer experience.
• Provide information about ArtsQuest, its programs and our buildings.
• Answer phones, forwarding calls and taking messages when necessary.

• Use of computer to send and receive information, assist patrons, and answer questions.
• Process payments for merchandise, art sales, event tickets, gift cards, and memberships.
• Assist with class registration process which includes entering orders, discounts, and refunds, as well as printing class rosters and daily schedules

• Retail sales using the Retail cloud POS system - credit card processing and cash sales.
• Receive deliveries for all building tenants and coordinate pick-up.
• Sort and distribute mail.
• Understand the opening and closing procedures of the building including security system, burglar alarm, fire alarm and sprinkler system.
• Post daily/weekly schedules at appropriate conference room locations & update daily.
• Maintain supplies and organization for front desk area.
• Keep brochure racks filled with updated materials, monitor bulletin boards.
• Monitor facility key use and sign in sheet.
• Maintain cash drawer for change/cash transactions.
• Other duties as assigned by supervisor.

What you’ll need to thrive in this role:

• Previous customer service experience is helpful, a passion for the arts preferable.
• Ability to provide courteous, friendly, and efficient service to customers.
• Flexible, “think on your feet” attitude.
• Extensive knowledge and exposure to ArtsQuest programs preferred.
• Computer/web competency including Microsoft Office Suite, i.e. Excel, Word, and Outlook.
• Experience with Raiser’s Edge, a ticketing system, Retail cloud point of sale system helpful.
• Ability to learn computer programs, including ticketing, scheduling, and database software.
• Ability to multi-task with attention to detail in a fast-paced environment.
• Ability to work during the varying hours of operation of our facilities which range from 8 AM to 11 PM daily, 7 days per week; hours may vary based on events and activities where we need to open earlier or close later than normally scheduled hours to support the business.
• Weekend availability required.
• Normal working environment is indoors, however, the ability to work indoors and outdoors in all types of weather conditions during festivals and events is required.
• Must have reliable transportation.