Lead Patient Access Rep ED (Patient Registration)

Lead Patient Access Rep ED (Patient Registration)

Additional Position Details: FTE: 1.000000 | Full Time | Work Schedule is Friday, Saturday, Sunday, and Monday 4- ten hour shifts

Position Summary

The Patient Access Lead's primary role includes overseeing and supporting the work of Patient Access Departments. Among other duties, this individual is responsible for supporting the administrative needs of the supervisor staff; coordinating and facilitating training of staff; and supporting the day-to-day operational needs and work assignments of the department. The Lead is integral to the overall patient experience by facilitating patient through-put, ensuring exceptional customer service and handling conflict resolution within the assigned department. The Lead is a role model for adhering to Asante's mission and guiding values and encourages staff to uphold these values in their daily actions.

Qualifications

Education

• Associate Degree in business or healthcare related field, preferred.

Experience

• Minimum of 2 years previous experience in patient access, registration, financial counseling, business/medical office, or related field - or currently at the Patient Access Representative level 2 is required.

Preferred Certifications

• CHAA: Certified Healthcare Access Associate (NAHAM).
• CRCR: Certified Revenue Cycle Representative (HFMA).

What We Offer for Full-time and Part-time Positions

• Competitive starting wage.
• Comprehensive Total Rewards package including medical, dental, vision, and wellness; retirement plan with up to a 6% employer contribution; and a generous paid time off policy that increases with years of service.
• Tuition Reimbursement after 1 year of service.

Why Asante

Asante is more than a great hospital system in an amazing location. We are a community of passionate providers and service-focused caregivers who collaborate to deliver amazing patient outcomes; a place where titles don't matter as much as your creativity, drive, and passion. Our culture, values and people create an environment of sustained medical excellence. For more on our story and award-winning health care, click HERE.

More About Asante and Southern Oregon

Asante is a local, community owned and governed, not-for-profit organization that provides comprehensive health care services to more than 550,000 people in a nine-county area of Southern Oregon and Northern California. It includes Asante Ashland Community Hospital in Ashland, Asante Rogue Regional Medical Center in Medford, Asante Three Rivers Medical Center in Grants Pass, Asante Physician Partners throughout the Rogue Valley, and additional health care partnerships. Virtually all medical specialties and services are represented within an organization dedicated to providing exceptional care. With over 5,000 employees, Asante's entities offer outstanding opportunities for career advancement and professional growth. At Asante your work positively impacts your family, friends, neighbors and the community. Experience the difference in how you work, how you live and how you connect.

At Asante we are defined by our values - traits that guide us as we serve patients and the community:

Excellence - Respect - Honesty - Service - Teamwork

Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.