Service Writer

About Us:

At ASAP Equipment, we are proud to be your premier Aggie-owned and operated equipment dealer located right here in College Station, TX. We are an authorized dealer for compact construction equipment, utility vehicles, compact tractors, zero-turn mowers, and outdoor power equipment from top brands such as ASV, Yanmar, Bad Boy Mowers, Gravely, and STIHL.

We offer a large selection of new and pre-owned inventory for sale, along with a rental fleet ready to help our customers get those jobs done.

Our friendly and knowledgeable team members are prepared to make sure that the customer experience is outstanding, from assisting customers in making their choices to ongoing maintenance and customization. We value the opportunity to create a long-term relationship with our customers, and we do that by providing the best customer service available.

Our work environment includes:

• Modern office setting
• Food provided
• Relaxed atmosphere

Job Overview:

We are seeking a skilled and experienced Service Writer to join our team. As a Service Writer, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service department. If you have a passion for the compact construction / turf industries and enjoy working in a fast-paced environment, we want to hear from you.

We are in search of a proficient and experienced Service Writer to become an integral part of our team. As a Service Writer, your primary role will be to deliver outstanding customer service while efficiently managing the operations of our service department. If you possess a fervent interest in the compact construction/turf industries and thrive in dynamic work environments, we eagerly await your application. Join us and be a key contributor to our success!

Key Responsibilities:

• Extend a warm and professional greeting to customers upon arrival, actively engaging with them to understand their service needs and efficiently schedule appointments that accommodate their preferences and urgency.
• Actively listen to customers' concerns regarding their equipment, employing active listening techniques to ensure a comprehensive understanding of issues. Thoroughly document all pertinent information, including symptoms, potential causes, and any special requests, to facilitate accurate diagnosis and repair.
• Establish effective communication channels with technicians, conveying customer concerns and service requirements with precision to facilitate seamless repair processes. Collaborate closely with technicians to ensure they have all necessary information and resources to expedite repairs without compromising quality.
• Provide transparent and detailed estimates for repair services, thoroughly explaining proposed solutions and associated costs to customers. Seek explicit customer approval before proceeding with any repair work, ensuring alignment and understanding between the customer and the service team.
• Manage the seamless processing of repair orders and invoices, meticulously documenting all service details, parts used, and labor hours incurred. Maintain accuracy and consistency in financial transactions, adhering to established protocols and practices.
• Maintain comprehensive and organized records of customer interactions and vehicle service history. Ensure that all relevant information is readily accessible to facilitate efficient service delivery and informed decision-making.
• Conduct proactive follow-up communication with customers post-repair to ensure their complete satisfaction with the service provided. Address any concerns or issues promptly and professionally, striving to exceed customer expectations and foster long-term loyalty.
• Play a proactive role in inventory management processes, assisting in the monitoring of stock levels and the timely procurement of necessary parts and supplies.

Qualifications:

• Experience in service or a related field.
• Understanding of diagnostics and repair methodologies.
• Outstanding communication abilities and a strong commitment to providing exceptional customer service, adept at actively listening to customer concerns, articulating technical information clearly, and fostering positive customer relationships.
• Ability to thrive in a fast-paced environment, adept at managing multiple tasks simultaneously and prioritizing responsibilities to meet tight deadlines and customer demands without compromising quality.
• Proficiency in utilizing computer systems for the seamless processing of repair orders and invoices, including experience software applications for inventory management and administrative tasks.
• Possession of a valid driver's license.

At our company, we value our employees and offer a competitive salary along with benefits such as:

• Competitive salary based on experience
• Paid time off
• Holidays
• Life Insurance
• Disability Insurance
• Employee discounts on purchases
• Opportunities for career advancement

We invite motivated individuals with an interest in the compact construction equipment/turf equipment industry to apply for the Service Writer position. Be a part of our team and play a vital role in delivering unparalleled service to our esteemed customers. Don't miss this opportunity!

Job Type: Full-time

Pay: $18.00 - $24.00 per hour (based on experience)

Expected Hours: 40 – 45 hours per week

Benefits:

• Employee discount
• Life insurance
• Paid time off
• Holidays

Schedule:

• This position requires daytime hours, Monday through Friday
• This position requires weekend hours as needed

Ability to Relocate: College Station, TX 77845

• Relocate before starting work (Required)

Work Location: On site

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• Employee discount
• Life insurance
• Paid time off

Shift:

• Day shift

Work Days:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Equipment repair: 1 year (Preferred)
• Heavy equipment operation: 1 year (Preferred)
• Retail sales: 1 year (Preferred)
• Phone etiquette: 1 year (Preferred)
• Multi-line phone systems: 1 year (Preferred)

Ability to Relocate:

• College Station, TX 77845: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $24