What are the responsibilities and job description for the Inside Sales Representative position at ASC?
RESPONSIBILITIES
- Process Energy Conservation rebate applications
- Make outbound calls to check on outstanding applications
- Uncover customer interests and needs, discuss Energy Conservation programs available
- Become a subject matter expert on our portfolio of Energy Conservation programs; promote benefits
- Discuss eligibility requirements as defined in the terms and conditions
- Resolve customer issues and address obstacles impacting the rebate process
- Drive continuous improvements in rebate processing and procedures
- Coach and train trade-allys (contractors) on rebate application instructions, eligibility requirements, and standard operating procedures
- Generate reports and excel spreadsheets
- Partner with program lead and field representative to resolve issues and improve performance
Basic Qualifications
- High School Degree or Equivalent
- Minimum of 5 years customer service experience
- Experience promoting program benefits
- Data entry skills (sales, orders, claims, rebates), high data entry accuracy
- Intermediate computer experience (Microsoft Word, Excel, and Outlook)
Preferred Qualifications:
- Associates or Bachelor’s degree is preferred
- Excellent written and verbal communication skills
- Ability to multi-task
- Strong Interpersonal skills; including ability to quickly establish and maintain rapport at all levels.
Job Type: Contract
Schedule:
- 8 hour shift
Experience:
- Call Center: 5 years (Required)
Work Location: One location
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