Customer Experience Account Manager

This position serves to develop business and maintain customer relationships for a portfolio of customer accounts. Account Managers are responsible for responding to the customer’s total freight requirements and service their needs. The individual will have complete oversight, autonomy, and authority to accept/decline business, grow and develop annual revenue, and leads all business reviews with the customer.

PRINCIPAL ACCOUNTABILITIES

• Develop and negotiate business with clients, monitor customer portfolios, and independently resolve service issues.
• Lead business reviews and drive action plans to enhance results, while growing accessorial revenue and soliciting additional projects.
• Maintain accurate data records, communicate proactively, and deliver exceptional service within a team environment, promoting trust and safety.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• BA Business Management, Logistics or like discipline, or combination of education and transportation expertise, or customer service/sales experience.
• Minimum four years supply chain, logistics, transportation or like experience.
• Minimum one year experience of transportation or similar experience.

If you feel you meet the above qualifications you may apply online at ascend.net or https://jobs.dayforcehcm.com/en-US/ascendtransport/CANDIDATEPORTAL/jobs/683

PREFERRED SKILLS

• Understand network needs and balance, while building working relationships with the sales team and effectively communicating with internal and external customers.
• Utilize effective written and oral communication to sustain relationships and solve problems efficiently.
• Deliver exceptional service through positive engagement, teamwork, and a culture of trust and safety, while managing multiple issues and promoting continuous improvement.

EQUAL EMPLOYMENT OPPORTUNITY COMMITMENT

Ascend is an equal opportunity employer committed to a diverse, inclusive environment where all individuals may grow and thrive, respecting the different experiences that each employee brings to their job. Ascend believes that a diverse work environment results in a better experience for employees and customers and makes Ascend stronger.

With our mission of diversity and inclusion in mind, we provide equal employment opportunities to all qualified persons without regard to race, color, national origin, gender, pregnancy (including childbirth and related medical conditions), religion, age, disability, citizenship, sex (including sexual orientation, gender identity or expression), marital status, ancestry, genetic information, veteran and/or military status, or any other characteristic protected by applicable federal, state, or local law or Ascend policy.

This job description is intended to describe the general nature and level of work being performed by employees in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position, other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization. Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this position at any time.

Employee’s acknowledgment constitutes employee’s understanding of the principal accountabilities and duties of the position and certifies that they are physically able to perform the necessary duties in the work environment.

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• Day shift

Supplemental pay types:

• Bonus opportunities

Application Question(s):

• This position requires experience in both Transportation/Logistics as well as sales. Please be sure to read the job posting as it also contains our application link.

Work Location: In person