Service technician

SUMMARY

The Service Technician provides repairs, maintenance and care for the customer's equipment which shall be of the highest possible standard of quality.

ESSENTIAL JOB DUTIES : (This is a list of essential job duties but is not intended to be exhaustive. Other duties may be added or removed at management discretion.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All duties listed may not be required at all locations. )

Technical proficiency and teamwork :

• Obtain and maintain 100% Certified Technician Status with LMS, Cummins and other OEM's as required. Attend hands-on classes as required.
• Strive for a 90% or higher proficiency average.
• Conduct self in a professional manner while demonstrating a strong work ethic.
• Perform repairs correctly and efficiently.
• Disassemble and reassemble in proper sequence so that another tech can easily follow your work.
• Foster the Service Team attitude by interacting with others in a positive manner.
• Ability to work daily and overtime as required.
• Ability to assist in other work-related areas as requested.

Technical support and development :

• Review customer's concerns and recent service history to gain a greater understanding of the vehicle complaint and concerns.
• Use online International and other OEM resources, (i.e. FCAP, EDS, Edith) to diagnose concerns.
• Monitor and communicate professionally with IKnow, EDS and other OEM case files.
• Obtain required information and documentation to initiate and successfully file warranty claims.

Customer satisfaction :

• Perform a courtesy inspection of every vehicle.
• Communicate any repair / preventative maintenance needed which is not noted on the work order. Always identify the three C's - Complaint, Cause, Correction.
• Determine necessary parts and labor needed to complete repairs and ensure customer is aware of all repairs and charges.
• Verify all service work has been performed and completed with the highest possible standard of quality.

Communication :

Advocate open communications between shift technicians to ensure an efficient flow of information.

Compliance :

• Promote a safe (i.e. eye protection, etc.) and clean work environment.
• Ability to be insurable, drive a vehicle, and obtain and maintain a CDL (if required by location) with appropriate endorsements.
• Promote the proper use, care and storage of company tools and equipment.

Other duties as assigned.

SKILLS / TRAINING / EDUCATION REQUIREMENTS

• High School Diploma, 2-year Technical School preferred. Equivalent amount of work experience may be considered in lieu of schooling.
• Unrestricted Driver's License - Technician must be able to safely drive vehicles around the location property as well as pull vehicles into the shop bays.
• CDL A or B License beneficial, assistance will be given to obtain if willing. (Some locations may require a CDL)
• Perform heavy duty truck / trailer repair and maintenance.
• Obtain and maintain 100% Certified Technician Status with Navistar / International, Cummins and other OEM's as required.
• Operate power and hand tools and other equipment used in servicing vehicles.
• Move freely throughout the service area, including continuous physical effort; climbing in / out of truck cabs, underneath trucks, bending, walking, manipulating tools / equipment, etc.
• Written (for documenting work) and verbal communication skills.
• Build and maintain positive relationships with co-workers and customers.
• Read and interpret work orders, service information and wiring diagrams.
• Use testing equipment including computers, breakout harnesses and other electronic diagnostic equipment to determine failed components.
• Perform basic math calculations.

WORK CONTACTS :

Internal contacts will consist of co-workers, immediate and departmental managers to exchange and provide information as well as to present and discuss information and / or issues.

External contacts will consist of discussing repairs with customers.

SUPERVISORY RESPONSIBILITY :

This position has no direct supervisory duties.

PHYSICAL REQUIREMENTS :

ADA - CHECKLIST FOR PHYSICAL ACTIVITIES & REQUIREMENTS, VISUAL ACUITY, AND WORKING CONDITIONS OF THE POSITION

BASIC PHYSICAL REQUIREMENTS :

Approximate : 8-10 Hour Day (may be longer during peak season)

Key : O Occasional 0% to 33% N / A Not Applicable

F Frequent 34% to 66%

C Continuous 67% to 100%

Standing

Sitting

Walking

Reaching above shoulder

Climbing (stairs, ladders, etc.)

Working on Heights : Unprotected heights

Unprotected heights

Protected heights

N / A

Lifting Weights from 0 to 100 pounds

Push / Pull / Maneuver Equipment / Products / Materials Weighing from 0 to 100 Pounds

Being around and / or Operating Moving Machinery / Equipment

Operating a Vehicle (as a part of your job)

Read / Monitor Gauges on Various Equipment / Machinery

Hand Movements : Recording Data

Recording Data

Operating Office Equipment

Operating Computer

Simple Grasping (right and left)

Firm Grasping (right and left)

Fine Manipulation (right and left)

Foot Movement to Operate Foot Controls

Vision : Good Vision, Corrected to Normal; or Ability to Access Required Information and to Perform Job Duties

Color Definition Required :

Hearing : Good Hearing, Corrected to Normal; or Ability to Communicate / Understand Required Information and to Perform Job Duties

Mobility : Ability to be mobile throughout required work areas; please indicate frequency such as occasionally, frequently, or continuous.

Office

Multiple locations

N / A

Warehouse

Equipment / Maintenance or Repair Area

Rough Terrain

Other

Standing, Sitting, Walking, Climbing Requirements :

• Employee must access box lights to service same. Requires climbing ladder up to 24 rungs / hr. in 8hr.
• Employee must access cab interior to service same. Requires climbing stairs up to 18 steps / hr. in 8 hr.
• Requires walking up to 1.4 mi., in 8 hr. to access back parts counter, tool room, wash rack, trucks in lot, all areas of truck to service same.
• Employee must access truck equipment, e.g. chassis spring, cab mount, to service same. Must access spaces with entries 20 x 14.
• Employee must access equipment, e.g. brake chamber, to service same. Requires repetitive assumption of posture to access a point 12 in.

from the ground, up to 28 / hr.

• Employees must access under truck to service / replace equipment, e.g. transmission, suspension. Must work in spaces with 14 in. headroom.
• Employee must sit to drive trucks in / out of shop; operate forklift. Requires tolerance of seated posture up to .5 hr. per 8 hr.
• Employee must stand to service trucks; operate overhead crane. Requires tolerance of standing posture up to 7.5 hr., over 8 hr.

Lifting Requirements :

Employee must remove / replace batteries. Must transfer batteries from floor to installation area. Requires vertically transferring same weighing 5 lbs.

from 6 in. to 36 in., up to 6 / hr.

Employee must transfer power tools, hand tools from floor to area of need; must install small parts (air filters). Requires vertically transferring same weighing 10 lbs.

from 6 in. to 72 in., up to 30 / hr.

Employee must transfer small parts, e.g. pistons / rods, from floor to wheel to area of installation. Requires vertically transferring same weighing 25 lbs.

from 2 in. to 44 in., up to 12 / hr.

Employee must transfer parts, e.g., alternator, from floor to area of need to install same. Requires vertically transferring same weighing 35 lbs.

from 4 in. to 55 in., up to 1 / hr.

Employee must transfer parts, e.g. alternator, from back parts counter to area of installation. Requires horizontally transferring same weighing 35 lbs.

1 / hr., distance of 50 ft. without mechanical assistance.

• Employee must tip spring up to install same. Requires vertically transferring same weighing 80 lbs., from 2 in. to 45 in., up to 2 / hr.
• Employee must install parts, e.g. brake drums. Must transfer parts from floor to area of installation. Requires vertically transferring same weighing 100 lbs.

from 2 in. to 24 in., 4 / hr.

Push / Pull Requirements :

Employee must transfer large parts, e.g. transmission, on dolly to / from truck, to / from tool room. Must horizontally transfer same requiring a force of 60 lbs.

1 / hr. a distance of 100 ft.

Employee must use torque wrench to tighten equipment, e.g. cylinder heads, to specification. Must horizontally transfer same requiring forces of 100 lbs.

48 / hr., a total of 3 ft.

Hand Movement Requirements :

Employee must grease zerks, remove / install truck parts. Uses pneumatic tools, e.g. grease gun, impact wrench, drills, requiring coupling forces of 15 lbs. up to 90 / hr.

The physical requirements of this position. (Please check only one block)

Heavy work. Exerting up to 100 pounds of force occasionally, and / or up to 50 pounds of force frequently, and / or up to 20 pounds of force constantly to move objects.

The visual acuity requirements including color, depth perception, and field vision. (Please check only one block)

The worker is required to have visual acuity to perform an activity such as : operates machines, such as lathes, drill presses, power saws, and mills where the seeing job is at or within arm's reach;

performs mechanical or skilled trades tasks of a non-repetitive nature, such as carpenter, technicians, service people, plumbers, painters, mechanics, etc.

The conditions the worker will be subject to in this position. (Please check all blocks that apply)

The worker is subject to both environmental conditions. Activities occur inside and outside.

The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.

The worker is subject to vibration. Exposure to oscillating movements of the extremities or whole body.

The worker is subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.

TRAINING : Safety : Other :

Safety : Other :

Lock Out-Tag Out On-the-job-training

Right to Know / Hazardous Materials / Chemicals Employee Handbook

Emergency Procedures

Personal Protective Equipment

Last updated : 2024-09-27