ACA Senior Call Center Representative

• Department: Ascension Care Member Services
• Schedule: Full-Time, 8-hour day shift, Monday - Friday, partially remote
• Facility: Automated Benefit Services (ABS)
• Location: Troy, Michigan

Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

*Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: PRN, Short-Term Option, etc.). Connect with your Talent Advisor today for additional specifics.

As the ACA Senior Call Center Rep, you'll answer incoming calls and perform triage of more complex inquiries.

• Respond to telephone and/or internet inquiries from customers seeking information and/or resources following a set standard.
• Collect relevant caller data to assist with measurement, tracking and reporting activities.
• Track inquires, questions and answers and provide resolution.
• Act as subject matter expert and peer leader to build skills and support the success of the team.
• May perform additional clerical duties as assigned.
• Knowledge of healthcare claims, Medicaid, Medicare, Pharmacy benefits, etc.
• Knowledge of Marketplace Obamacare.

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification can be used in lieu of education OR experience,
    if applicable.

Additional Preferences:

• 1 - 2 years of healthcare call center experience, preferred

Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.

Ascension is a leading non-profit, faith-based national health system made up of over 150,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

For further information, view the  EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Pay Non-Discrimination Notice

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify

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