What are the responsibilities and job description for the Client service specialist position at Ascensus?
JOB SUMMARY :
Assists and resolves retirement plan sponsors or client’s direct requests and issues by answering incoming calls, making outbound calls and responding to emails all while delivering the ultimate client experience.
ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
1.Responds to internal and external inquiries (via phone and / or email) with clarity, efficiency and timeliness.
2.Escalates issues per departmental protocol.
3.Understands complex information with the ability to verbalize confidently.
4.Acts as a liaison internally with regard to sponsor or client requests.
5.Makes outbound calls to resolve sponsor or client requests if additional research is needed.
6.Assists with special projects and supports other employees as needed.
7.Trains other employees as needed.
8.Regular, reliable and punctual attendance.
MANAGEMENTRESPONSIBILITIES (NONE)
REQUIRED EDUCATION,EXPERIENCEANDCERTIFICATES,LICENSES,REGISTRATIONS
1-2 years of experience in Customer Service, Accounting or Finance.
Proficiency in MS Office, emphasis on Excel and Word.
PREFERRED (BUT NOT REQUIRED)EDUCATION OR SKILLSFOR THIS ROLE ARE
Bachelor’s degree or an equivalent combination of education and experience.
Knowledge of retirement plan administration.
Experience with DST platform is a plus.
ASPPA certification
COMPETENCIES
Written and Verbal Communication Skills
Sound Judgement
Detail Oriented
Problem Solving Skills
Client Oriented
Team Player
Planning and Organizing
Resourceful
Thoroughness
Personable
Persistent
Team Player
TRAVEL : Up to 5%
OTHER DUTIES :
Duties, responsibilities and activities may change at any time with or without notice
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.
com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
Last updated : 2024-09-11
