Resident Relations/Apartment Maintenance Secretary

Asden Management, a rapidly growing Real Estate Management Company with properties in several states, is looking for excellent employees to add to our team!

We are currently seeking a full time Resident Relations Coordinator at The Grand Apartments, a 564-unit luxury residential apartment community located in Cherry Hill, New Jersey.

Job responsibilities include, but are not limited to, the following:

• Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
• Quickly complete Maintenance Service Requests and inform the maintenance team.
• Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
• Schedule Contractors
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a daily basis.
• Maintain open communication with Property Manager and Maintenance Supervisor
• Assist in planning resident functions
• Attend functions and participate as host for any functions as directed by the Property Manager
• Responsible for maintaining a high level of professionalism with tenants and working to establish a positive rapport with every tenant/prospect
• Update customer information in the system during and after each communication with tenant/ prospects
• Inspects property on a regular basis to assess condition of buildings and grounds, and to ensure that empty units are ready for new tenants.
• Ensures all turns/make ready apartments are completed timely and satisfactorily
• Manages tenant emails, calls and complaints regarding maintenance as well as fielding calls and routing them to the right person
• Responsible for inspecting units and completing move out inspections.
• Communicate with residents via email blasts; assist residents with service portal
• Reports any problems or issues to property manager.
• Manages work order flow and Make-ready Units
• Responsible for placing Supply Orders.
• Prepare Invoices for A/P department to process.

Job requirements:

• Strong Multitasking skills
• Responsible and Organized.
• Proficient in Excel, Word and Outlook.
• Yardi experience a plus.
• Basic Knowledge of Maintenance preferred
• Previous Apartment Residential Property experience required.

Competitive salary and benefits package offered!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift

Education:

• High school or equivalent (Required)

Experience:

• receptionist: 1 year (Required)

Work Location: In person