Customer Service Manager (CSM)

Help us help our customers realize their dreams of a beautiful home! -Join The #1 Furniture Company-Join The #1 Furniture Brand

Ashley Furniture Industries, Inc. is the largest manufacturer of furniture in the world. Established in 1945, Ashley offers one of the industry’s broadest product assortments to retail partners in 123 countries. Design, Build, Deliver: Using our internationally acclaimed in-house design team, we create the look without paying expensive design fees. Then, by adhering to some of the most efficient production standards in the world, we are able to maximize productivity and minimize waste, generating additional savings for you. Finally, all orders are filled from strategically located regional warehouses and are serviced by our own fleet of trucks, the largest in the industry.

Essential Functions and Responsibilities:

• Take ownership of customers issues and follow problems through to resolution
• Supervising day-to-day operations in the customer service department.
• Hiring and training new customer service agents
• Implement opening and closing procedures
• Manage telephone traffic
• Access inventory information and advise sales associates
• Complete sales transactions
• Cash handling
• Execute daily checklists
• Reviewing orders for accuracy
• Explain terms for customer pick up or delivery

Knowledge, Skills and Abilities:

• A minimum of 5 years of proven experience as a Customer Service Representative, Supervisor or Team Leader.
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Creating effective customer service procedures, policies, and standards
• Ability to think strategically and to lead
• Skilled at balancing multiple priorities in a fast paced environment
• Patience, compassion and empathy

At Ashley HomeStore, We Offer You:

• Health, Dental, and Vision Benefits
• Paid Training
• Opportunities for Advancement
• Commitment to the development of our employees
• Compensation based on experience

Job Type:

• Full-time
• Weekends required
• Holiday Weekends required excluding Thanksgiving Day, Easter Day, and Christmas Day

We are an equal opportunity employer and provide a drug free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.

Work Location:

• 56 Costello Rd Newington, CT 06111 & 200 Hale Road, Manchester CT 06042
• Reliably commute or planning to relocate before starting work (Required)

Communication method(s) used:

• Email
• Phone

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Job Type: Full-time

Pay: $17.00 - $17.50 per hour

Schedule:

• Holidays
• Monday to Friday
• On call
• Weekend availability

Work Location: In person

Salary : $17 - $18