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Technical Support

Ask IT consulting
Richmond, VA Full Time
POSTED ON 3/15/2024
Company DescriptionAsk ITC Inc. is a software development Company. Our passion is delivering technology strategies & digital solutions that assist our clients with building competitive, innovative and successful companies.Job Description1. Respond to and direct help desk tickets to other technicians for resolution2. Perform installation and troubleshooting of PC’s, printers, iPhones and software.3. Daily inspections of server room and data closets4. Manage backup tape rotation and cases for offsite pickup5. Perform network jack activation for correct VLAN6. Basic customer training and support on Mitel phone operations7. Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue ticketsAdditional InformationAll your information will be kept confidential according to EEO guidelines.

Salary.com Estimation for Technical Support in Richmond, VA
$62,770 to $83,473
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