What are the responsibilities and job description for the Recruiter (SaaS) position at AskNicely?
- Full cycle recruiting role in venture backed SaaS startup revolutionizing customer experience.
- Support department leaders to recruit and hire, while also building a pipeline of highly skilled candidates to support the rapid growth in 2022.
About You
- You are a communicator and storyteller
- You are an innovator, creative thinker, and technical problem solver
- You have a passion for people and desire to see people succeed in the right position.
- Collaborating with multiple departments and juggling conflicting deadlines excites you.
About Us
AskNicely is defining the next generation of customer experience software for services businesses. We’ve launched the Frontline Success Platform designed to improve the daily lives of millions of frontline workers and we're looking for a Recruiter to help define and create this new category. We have a fresh new round of funding (a $32m Series B to be exact), an A-class leadership team, and are completely focused on making frontline work awesome.
We aren’t just building software; we are building our own “experience-first” culture where work isn’t defined where you do it but the experiences you have while doing it. In addition to our already awesome benefits package, we support our team to work anywhere in the world (we buy the flights!), learn any skill they're interested in or spend time doing whatever fills their soul. Our business has been built (literally) on a diet of happy customers - it's our purpose and mission to make every customer experience awesome. We have something unique, and we need people to help us tell our story.
The Role
As the Recruiter, you will manage and/or coordinate all recruiting needs worldwide. Supporting department leaders to recruit and hire, while also building a pipeline of highly skilled candidates to support the rapid growth in 2022.
What you’ll do
- Manage the full-cycle recruitment process for all positions through sourcing candidates, screening, interview scheduling, reference checks, and closing offers.
- Develop and implement a recruitment plan to fulfill forecasted headcount projections, aligning to business objectives and diversifying the pipeline of candidates.
- Partner with hiring managers to create job descriptions, interview scorecard, 30/60/90 and department recruiting plans.
- Meet time-to-hire objectives, while ensuring a great candidate and hiring manager experience.
- Source passive candidates via online outreach, attendance of career fairs, and participation in industry and association networking events.
- Manage candidate activity in the applicant tracking system (ATS).
Requirements
- 5 years of recruiting experience. Experience recruiting for SaaS growth companies preferred.
- Experience with Workable ATS is preferred.
- Experience recruiting for Sales, Marketing, and Customer Success roles is preferred.
- Strong communication skills, both verbally and in writing, with all levels of stakeholders from entry-level to C-level.
- Strong negotiation skills with ability to close a candidate on a job offer.
- Ability to juggle many details with ease, managing multiple contacts and stakeholders and short timelines.
- Self-motivated - can run with projects and make them your own.
- Continuous learner who is proactive in seeking out development opportunities.
- Collaborative and team-oriented - plays well with others.
- Excellent computer skills including iOS, Google Drive, and electronic file management.
Benefits
- Comprehensive benefits package including - medical, dental, vision, short term disability, paid parental leave, life insurance and other supplemental options.
- Generous paid time off - plus up to 5 extra "Nice Days" per year
- A beautiful, dog-friendly office - stocked with snacks, cold brew coffee and kombucha on tap
- Flexible work environment - including the addition of our Work From Anywhere program. Employees can work anywhere in the world for up to 4 weeks per year. We even offer a personal travel stipend for 2022!
- Generous annual L&D stipend and additional L&D paid time off.
- Amazing company culture of appreciation and supported growth
Cultural Pillars
Lot’s of people ask about the culture at AskNicely. There are three non-negotiables to what we call “living in the purple”:
- Be NICE: We believe a great business can be built by nice people that are nice to each other.
- Play to WIN: Bring your "A" game. We have high standards but favor speed over perfection.
- Love your FEEDBACK: Get feedback to improve your game and give feedback generously to help others improve theirs.
Core Values
We behave as defined by our core values.
- SIMPLE: Never complicated, never too smart, we keep it simple. And humble. There are no egos here.
- PERSONAL: It's only about people, not software. We are proud to put our personality on display and show character in our software.
- CURIOUS: We don't have all the answers. We're seekers of the truth and how we'll evolve over time.
- RESPONSIVE: Now is always the best time. We deliver fast results. And we remain hungry for more.