FOH / Event Coordinator

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area. ASM, the leader in privately managed public assembly facilities, has an excellent and immediate opening for the Events/Front of House Coordinator for ASM Baltimore/The Lyric. Responsible for being a key liaison between The Lyric Foundation and its clients and is the main point of contact for all event-related matters and ensures smooth operation of events. The position is called upon to task other departments and staff elements through standard event services procedures. Essential Duties and Responsibilities The Events/Front of House Coordinator will assist the DOE with the following: Oversee all event operations including event set up, staff and cleaning Act as “point of contact” for each client, while ensuring proper set-up and the smooth operation of the event Ascertain event requirements for physical set-up and staffing through written, telephone and/or personal contact with the client. Maintain contact with client from pre-event to post-event Coordinate and communicate client’s needs in a timely manner to the appropriate internal and external departments and organizations Provide client with updates and changes in cost estimates Prepare and distribute “front of house” event information for each event Maintaining all event files Oversee operations, contractors, concessionaires, etc. to ensure event requirements are met Serve as “Event Manager on Duty” as required Other duties may be assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent interpersonal and communications skills required Ability to operate effectively in a multiple-demand environment is essential Strong customer service orientation is essential Supervisory experience recommended and sales experience a plus. Computer literacy: spreadsheet, MS Office, computer diagramming skills preferred Education and/or Experience Bachelor’s degree preferred One year’s event management or coordination experience in a service industry field strongly preferred Other Qualifications Hours are event driven including some nights, weekends and holidays. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.