General Manager

POSITION: General Manager

DEPARTMENT: Administration

REPORTS TO: Regional Manager/Regional Vice President

FLSA STATUS: Salaried Exempt

Summary

As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.

This individual will have responsibility for the overall management, promotion, and operation of the stadiums, including purchasing, booking, marketing, finance, human resources, food and beverage, box office, advertising, security, production, maintenance, parking, and related operations.

Essential Duties And Responsibilities

• Establish and maintain effective working relationships with the Arizona Sports and Tourism Authority, The Fiesta Bowl, local government departments and agencies, entertainment and convention industry, local community, civic organizations, and other stakeholders to encourage continual and regular use of the stadium.
• Monitor all provisions of the ASM Global management services contract to ensure compliance.
• Aggressively promote the use of the facility to maximize its utilization.
• Negotiate and final approval on all lease agreements as determined necessary and in the best interests of the stadium.
• Negotiate contracts and Facility Use Agreements with event organizers, promoters, professional leagues, conferences, and National Governing Bodies.
• Coordinate stadium involvement with Convention and Visitors Bureau, as well as other appropriate destination marketing agencies.
• Provides full control of the day-to-day operations, assuring the coordination of plans, programs, and events.
• Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed.
• Develops and implements facility goals in accordance with the management contract, the Client’s objectives, corporate policy, and good business practice.
• Plans, organizes, coordinates, and directs all activities and personnel engaged in maintaining and operating the facility.
• Assists and coordinates with the development of the annual operating calendar, activity schedules, and projections for attendance and/or revenue.
• Directs the development, administration and execution of all financial and operating reports including capital expenses, operating revenue, expense budgets, etc.
• Evaluate stadium practices and recommends improvements to better reflect the needs of the client and the facility, and/or to improve the efficiency and safety of operations, in compliance with ASM policies and procedures.
  
  

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with ASM Global's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Education and/or Experience

• A bachelor’s degree (BA) from a four-year accredited college or university with major course work in business or public administration or the equivalent combination of education and experience is required.
• A well-established leader and professional with a minimum of 5-7 years of industry experience in a senior management level position within an Arena, Convention Center, or Stadium.
  
  

Skills And Abilities

• Basic knowledge of facility operating standards, building maintenance, custodial, personnel and office management.
• Experience working directly with professional sports teams, live event promoters and show organizers, including experience in the development and promotion of live events.
• Strong working knowledge of how the sports and live event industry structures business arrangements, tenant leases, event license agreements.
• Ability to analyze financial data and prepare financial reports and projections.
• Possess skills and experience in contract negotiation, business law, labor relations, union contracts, purchasing procedures, and supervising personnel.
• Operate a personal computer using, Windows, Word, Excel, and other standard office equipment.
• Communicate effectively with employees, clients, guest, and industry professionals.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Ability to maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
• Demonstrated knowledge of the principles and practices used in the successful management of entertainment or convention facilities of a similar description.
• Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry.
• Considerable knowledge of event solicitation and presentation, public relations, advertising, media relations and event planning.
• Considerable knowledge of safety regulations and other federal, state, or local laws and regulations.
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.