Medical Staff Floor Manager

Please make sure to attach your resume to complete your application.

Summary:

Who we are:

Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care? We did. Our team provides expert veterinary care to support the welfare of animals and their people through our emergency ASPCA Animal Hospital (AAH). AAH is designed to provide lifesaving, subsidized care exclusively for animals whose owners are experiencing financial challenges and could not otherwise afford medical care for their pet. Additionally, AAH relieves the suffering of victims of cruelty and neglect who come to us through our internal partners: ASPCA Adoption Center, Kitten Nursery, Community Medicine, and Community Engagement (CE) teams; and our external partners: NYPD and other NYC organizations.

What you'll do:

The AAH Medical Staff Floor Manager will be responsible for elevating the quality of patient and client care through operational efficiency. They will partner with the PM Floor Managers and the Veterinary Staff Manager to direct workflow and manage operations to maximize productivity. They will provide leadership to our evening and overnight teams, with ongoing coaching and training to ensure ASPCA policies and Fear Free Guidelines are consistently followed. The Floor Managers are responsible for establishing a safe and compassionate environment for our patients, clients, and team by fostering a supportive and productive work environment.

What you'll get:

• Work/life balance:
  • four-day work week with three days off to recharge
  • two weeks of paid vacation time to relax
  • paid sick time to heal
  • ten paid holidays to observe
  • plus - one week of paid personal time to celebrate what and when you like
• Terrific benefits package: medical, dental, and vision insurance, pre-tax dependent care, and health flexible spending accounts (FSAs), 401(k) plan with generous employer contributions beginning after one year of service, employer-paid life and long-term disability insurance and more (note that benefits are subject to change annually)
• Room to grow: the ASPCA has robust professional development programs to help you grow as a medical professional and a person.
• Support: we are one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on and cheer you on.

Schedule:

*The schedule for this position is 2pm-12am Tuesday-Friday with the expectation of maintaining an on-call schedule to support our overnight staff.

This is a full-time exempt position based out of our 92nd Street office, this candidate will need to be flexible, as some early mornings, evenings, weekends, and holidays will be required.

Responsibilities:

Responsibilities include but are not limited to:

People Management (60 %): Floor Time, Rounds/ Huddles, Managing Patient Flow, Direct Animal Care

• Consistently provide high quality feedback to direct reports, conduct quarterly one on ones with all directs to build strong relationships, provide clear direction, and encourage opportunities for development.
• Attend daily rounds & meetings to ensure optimal workflow and empower teams to problem solve.
• Build and maintain strong-performing teams. Utilize training, coaching and continuous feedback to drive performance and ensure the teams have what they need to be successful.
• Maintain adequate staffing levels at all times; re-assign appropriate responsibilities to each staff member to maximize coverage in the event of call outs, injuries, increased volume, etc.
• Provide adequate overnight coverage in the event of staff callouts.
• Support staff in appropriate and professional handling of any adverse client or patient events.

Team Leadership(20%): Training - Intern Program, Onboarding

• Assist Training Manager in coordinating the AAH LVT internship program.
• Monitor employee effectiveness to ensure excellent quality of care for hospitalized patients, pursuant to ASPCA policies and Fear Free Guidelines.
• Monitor and report any medical concerns.
• Foster a positive and productive work environment where patient care, client service and our mission are a priority.
• Mediate and/or de-escalate employee conflicts and manage disciplinary actions when necessary.
• Listen to and understand employee concerns, encouraging staff to problem solve and provide viable solutions.

Operational and Managerial Support (20%): Equipment and Cubex: Controlled Substance Reporting/DEA, Quality Assurance/Medical standards, Special Projects, Payroll

• Oversee the general and preventative maintenance needs for all AAH medical equipment.
• Assist LVT Managers in daily controlled substance reporting and technician's Cubex registration and training.
• Oversee standards for all supplies include medical, basic animal care & blood supply.
• Provide management with suggestions to update systems and procedures as necessary to maintain the highest level of patient care and customer service.
• Collaborate with ARC management on NYPD and CIA intakes, coordinating and communicating logistics.
• Perform other duties as assigned.

Exemplify the ASPCA's Core Values:

• HasCommitmentand dedication to improving the lives of animals
• DemonstratesOwnershipand feels responsible for outcomes
• Believes inTeam- that we are stronger together
• Seeks toElevateothers and reimagine what is possible
• Focuses onImpact, specifically making change for animals

Compensation and Benefits:

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring rangeis for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience.The expected hiring range for this role is set forth below and may be modified in the future.

The target hiring range for this role is $68,000-$73,000 annually. For Licensed Technicians $86,500-$91,500.

For more information on our benefits offerings,.

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Education:

• New York State Veterinary Technician License preferred

Qualifications:

• Ability to work under minimum supervision.
• Minimum of 5 years' experience working in a veterinary hospital preferred.
• 2 years leadership experience
• Strong veterinary medical knowledge base.
• Excel, Word, and Power Point.
• Ability to plan, organize and effectively present ideas and concepts.
• Willing to work additional hours when necessary.
• Willing to be flexible with days off when necessary.

Additional Information:

We encourage a candidate who demonstrates outstanding interpersonal communication and the ability to work in a team environment or independently, with a high degree of integrity and accountability. This position welcomes a candidate with a sense of humor that can balance flexibility and enthusiasm and thrives on detail. This is a full-time position. Weekends may be required. Position may require occasional flexibility.

Qualifications:

See above for qualifications details.

Language:

English (Required)

Education and Work Experience:

Minimum of 5 years' experience working in a veterinary hospital preferred, Staff Management, Supervisory Experience in Animal Hospital or Clinic Environment, Veterinary Technician Experience

Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

Please don't forget to attach your resume to complete your application.

About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision - that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.