Community Manager

Aspire communities is seeking a Community & Property Manager to maintain one of our Manufactured Housing Communities in Kent County. 

The Community Manager position is the key role in our core business and focuses on ensuring a well-run quality community and property, with high occupancy, satisfied residents, a good reputation in the broader community and well managed repair and maintenance contributing to a great place to live. The Community Manager is responsible for overseeing all aspects of the day to day needs of the community, including but not limited to rent collection & processing, customer service, maintenance checks & service scheduling, office administration and sales activities.

This position is: Permanent, full time and includes full benefits

Primary Job Duties

1. Leading, Managing, Accountability (LMA) - Leads and manages any team members required based on community needs and size and holds team members accountable for their professional standards, adherence to company Core Values, Measurables of their position (e.g. scorecard numbers), completion of To-Do’s, Quarterly Projects (Rocks) and course of business duties.

2. Maintains Community & Property Conditions - Ensures community is well managed and maintained, including buildings, common areas, infrastructure and related elements. Addresses issues within his or her control, and reports to Regional Manager when issues outside scope of authority or budget are observed. Property care involves some or all of the following:

• Performs inspection of the community: Tours community on a regular basis to ensure community features, such as signs, lights, walks, roads, etc…meet company standards – and schedules repairs where needed. Additionally monitors homesites and home exteriors for compliance with Community Guidelines.

• Manages Groundskeeping, Repair and Maintenance (R&M): Solicits and negotiates bids/estimates, schedules, coordinates and verifies completion of repair and maintenance projects. Ensures emergency maintenance needs are quickly resolved. Oversees a groundskeeper, or where reasonable, performs limited related duties such as weeding office planters, opening pools, conducting equipment checks and basic assessments of resident issues originating outside the home.

• Amenity Availability & Care: Ensures amenities (i.e. pools, clubhouses) are available for use and cared for during business hours as well as after hours and weekend schedules. This may involve scheduling of staff, contracting of 3rd party services, (i.e. housekeeping services) or directly performing some of these duties, such as opening the pool on a weekend rotation.

• Guideline Management: Ensures compliance with all aspects of the community guidelines, particularly homesite issues and resident behaviors, and follows established guideline management process to ensure compliance, including corrective actions such as friendly reminders, formal notices and up to executing the eviction process.

3. Resident Relationships

• Approve qualified residents and setup lease agreements, onboards new residents into the community with effective orientations and follow-up

• Resolve resident issues with effective communication and appropriate response

• Prepares newsletters, social media posts, and other communications

• Plans and executes community activities and approved events,

• Supports resident initiated recurring activities (i.e. game nights, etc…) through scheduling and communications

4. Local Sales & Marketing Activities

• Keeps properties occupied with qualified residents through local advertising, lead follow-up and showing available homes

• Coordinates with Sales & Regional Manager to bring in new homes to replace outgoing homes; and coordinates necessary installation and site completion tasks

• Assist customers seeking financing by coordinating with lending agencies

• Ensures completion of all required paperwork related to home purchasing

• Performs resale inspections for residents selling pre-owned homes

5. Rent Collection & Office Administration

• Collects and processes rent payments and issues late notices

• Oversee eviction proceedings if needed.

• Performs data entry and maintains records

• Other duties of a general administrative nature – including office communication, managing door traffic, file management, etc…

Skills & Qualifications

• Education: High School Diploma or GED; Preferred: Associates degree in business administration, facility or property management (or similar certification)
• Experience: 2 years in a professional office work environment. Preferred: 3 years in a property management setting or equivalent experience consisting of administrative, facility management and customer service responsibilities and comfort level managing contractors in basic trades functions; or an equivalent combination of education, experience and training
• Excellent organization and time management skills
• Strong interpersonal skills suited for working with a diverse resident population and work team
• Basic computer and technology proficiency including Microsoft Office Suite, Google Suite, and adaptable to software-based task management tools, scheduling tools, etc…
• Valid Operator’s License

Full Benefits – Available to full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Holiday Pay

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay