How much does a Front Office Manager - Casino make in the United States? The average Front Office Manager - Casino salary in the United States is $69,802 as of April 24, 2024, but the range typically falls between $51,958 and $76,275. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Front Office Manager - Casino Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Front Office Manager - Casino Salary $35,711 US April 24, 2024
25th Percentile Front Office Manager - Casino Salary $51,958 US April 24, 2024
50th Percentile Front Office Manager - Casino Salary $69,802 US April 24, 2024
75th Percentile Front Office Manager - Casino Salary $76,275 US April 24, 2024
90th Percentile Front Office Manager - Casino Salary $82,169 US April 24, 2024
25% $51,958 10% $35,711 90% $82,169 75% $76,275 $69,802 50%(Median) Didn’t find job title? Click
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What skills does a Front Office Manager - Casino need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Billing: Billing refers to the aspect of banking, whereby someone is charged accurately for what item they purchased.

3.

Customer Satisfaction: Customer satisfaction (often abbreviated as CSAT, more correctly CSat) is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." The Marketing Accountability Standards Board (MASB) endorses the definitions, purposes, and constructs of classes of measures that appear in Marketing Metrics as part of its ongoing Common Language in Marketing Project. In a survey of nearly 200 senior marketing managers, 71 percent responded that they found a customer satisfaction metric very useful in managing and monitoring their businesses. It is seen as a key performance indicator within business and is often part of a Balanced Scorecard. In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy.

Customer Service 4.98%
Billing 1.39%
Customer Satisfaction 0.94%
Others 92.69%

Job Description for Front Office Manager - Casino

Front Office Manager - Casino manages the front office personnel. Ensures quality customer service, oversees the daily operation of services for the casino and the execution of contracts, deposits, and billing. Being a Front Office Manager - Casino may require a bachelor's degree in area of specialty. Typically reports to a director. The Front Office Manager - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Office Manager - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)... View full job description

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Career Path for Front Office Manager - Casino

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Front Office Manager - Casino, the first career path typically progresses to General Manager - Casino.

Those that have already made the climb...
Marc Bruno, SVP & Chief Operating Officer
Aramark provides food and facilities services to education, healthcare, business and industry, sports, leisure, and corrections clients in the United States and internationally. It operates through two segments, Food and Support Services United States, and Food and Support Services International. The company offers foo... More
Fiscal Year Ended in 2023
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Front Office Manager - Casino salary varies from city to city. Compared with national average salary of Front Office Manager - Casino, the highest Front Office Manager - Casino salary is in San Francisco, CA, where the Front Office Manager - Casino salary is 25.0% above. The lowest Front Office Manager - Casino salary is in Miami, FL, where the Front Office Manager - Casino salary is 3.5% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-3.5%
City, State Chicago, IL Compared to national average
+ 4.9%
City, State Boston, MA Compared to national average
+ 12.1%
City, State New York, NY Compared to national average
+ 16.8%
City, State Dallas, TX Compared to national average
-1.3%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Front Office Manager - Casino, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
51958
76275
69802

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
59744
87720
80270
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Front Office Manager - Casino in the United States. The base salary for Front Office Manager - Casino ranges from $51,958 to $76,275 with the average base salary of $69,802. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $59,744 to $87,720 with the average total cash compensation of $80,270.
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51958
76275

 

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Skills associated with Front Office Manager - Casino: Event Planning and Management, General Office Software, Service Operations, Billing Software ...More

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Front Office Manager - Casino Salary in United States
Front Office Manager - Casino Salary Graph, Regional Distribution and Summary