Travel Customer Service Representative

Aspire Lifestyles- Travel Concierge

Do you have experience in the Travel, Airline, or Hospitality industry and a passion for guest services? Do you want to build a career with a company that values work-life balance, promotes from within, and has a management team that is open to your ideas? Then we want you to join our extraordinary team!

· Starting at $18.00/hr

· Variable, Permanent, Full-time schedules available including 4-day work weeks and overnights (up to 40 hrs a week),

· Health, Dental and Vision benefits, the first of the month following thirty (30) days after your date of hire.

· 401K with company match

· Paid time off

· Career advancement opportunities

*MUST be able to work Full Time

*MUST be able to work Afternoons, Weekends and Holidays.

*No sales required.

Aspire Lifestyles is a global leader and concierge industry pioneer with nearly 30 years of experience that offers a unique opportunity to make memories for our customers every day.

As a Travel Concierge, you would be responsible for fulfilling travel specific requests for JP Morgan-Chase, one of our high-profile client programs via phone, email and/or chat. Our paid training program provides you with all the skills required to become a travel expert. Your in-depth training will enable you to know where and how to find the information needed to assist travelers with their changing travel plans, such as trip cancellations, re-bookings, and exchanges. You will learn to troubleshoot customer issues relating to the use of the travel website and expertly guide customers as they navigate through the site. At times, you may be required to de-escalate a Card Member’s stress, when unforeseen travel situations arise. The Travel Concierge will use their knowledge to help Card Members access their exclusive benefits, including how to make the most of their Membership Reward points.

Here’s what you bring to the team:

· The individual most suited for this position will come with knowledge of travel itineraries which include but are not limited to; airline, hotel/resort, car rental, excursions & cruise booking. Excellent geographical and travel knowledge through professional or personal travel experience.

· The ability to elevate the client's experience through recommendations and an understanding of additional leisure booking experiences in entertainment, events, dining, personal shopping, and other requests will be a key element in this role.

· Knowledge of travel industry language and experience in navigating GDS (Sabre Preferred) or non-proprietary systems is highly recommended. Strong ability to communicate and write in a polished, educated, and professional manner.

· Confidence in working independently in a fast-paced inbound call center environment while building, maintaining, and sustaining positive, professional client/partner relationships, earning client trust, and resolving complex situations.

Please note that successful candidates must meet the following criteria in order to Work from Home:

· Your workspace must be private and at-home. It must be free of noises/distractions. You must make certain that you have a desk, ergonomically sound office chair, and an entry/exit to your space with a lockable door.

· You must already have (or be able to obtain 2 weeks prior to your start date) high speed internet access with a minimum speed of 25 mbps download / 5 mbps upload.

· Wired internet connection (cannot use Wi-Fi connection) capable of continuously supporting excellent call quality and high-speed response rate. Internet connection must be connected to modem /router through hard cable/ethernet cord.

· Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

· You MUST have a smart device (i.e., smart phone, i-pad or other tablet) which can be used for two-factor authentication login security.

Qualifications:

· High school diploma or equivalent is required; college experience is preferred.

· Must be able to pass a pre-employment screening which includes a drug screen, credit, criminal and reference background check.

· Experience in the Hospitality or Travel industry is preferred.

· Call Center experience is highly recommended.

· Experience in travel booking, travel coordination, or international travel experience is an asset.

Equal Employer Opportunity

Aspire Lifestyles Americas, Inc. is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

INDUS

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Evening shift
• Night shift

Weekly day range:

• Weekends as needed

Work setting:

• Remote

Application Question(s):

• Do you currently have a private, distraction-free at home workplace?
• Does your internet have a minimum speed of 25 Mbps download/5 Mbps upload?
• Do you have experience with GDS, (Sabre, Worldspan, Amadeus)? If so, for how long?

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Required)

Location:

• Columbia, SC (Required)

Work Location: Remote

Salary : $18