Service technician

ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions . Every day, we reimagine how people move through a safer, more open world with ease .

If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services.

We have operations in over 70 countries , with over 52,000 colleagues around the world.

Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users.

And we have the fantastic opportunity available in Traka Americas for a Service Technician.

Part of Global Solutions, Traka Americas isthe manufacturer of one of the world's first electronic key management systems.

We are the global leader in innovative technology for sophisticated, intelligent key management systems and locker solutions.

Traka operates in a wide variety of markets such as Healthcare, Education, Commercial Enterprise, Critical Infrastructure, Government, Hospitality & Gaming, and more.

Traka products and solutions solve real-world problems by securing, managing and auditing the keys and equipment at the heart of a successful operation from small business to fortune 100 companies.

Your Role in Keeping the Future in Safe Hands

As the Service Technician for the Global solutions division of ASSA ABLOY, you will have the opportunity to become a valuable member of our Service Team, making a genuine, positive impact in the lives of our colleagues and customers.

Reporting to the Technical Support and Service Manager , you will execute service maintenance of Traka Technology solutions in accordance with customer SLA’s and contracts including hardware service & installation, software upgrades and application training to customers and partners.

Travel up to 70% within the United States with occasional international travel required for global projects or company educational seminars.

This is a customer facing role and always requires the highest level of customer service.

What you will do

• On-site service and installation of electronic key & equipment management system hardware at customer locations within North America, with occasional international travel as required.
• Emergency break-fix repair and planned preventative maintenance at customer locations in accordance with customer SLA’s and contracts.
• Upgrade and service of embedded system software, web (browser) and desktop applications and Microsoft SQL Server databases.
• Provide hardware and software application training (basic user through system administrator levels) to end customers, certified partners, and authorized installers.
• Read and interpret blueprints, diagrams, submittals, specifications, software / systems programs, schematics, and operational / product manuals.
• Ensure that systems are installed, serviced, and tested in accordance with Traka guidelines, requirements and both US and state laws.
• Ensure all returned or defective parts from the field are processed and documented accordingly in the system.
• Operate to safe working practices and instructions complying with H&S, including both Traka and customer site policies.
• Work collaboratively with Service Management communicating effectively, updating assigned tasks, and reporting any issues that occur in the field that could impact the service deadline.
• Complete all service forms, reports and documentation and maintain CRM and service systems in accordance with service management policy.
• Provide remote technical services to customers utilizing a variety of tools including Microsoft Teams, TeamViewer, and others.
• Provide voice of customer feedback on product improvements and development requests to meet specific customer needs that help drive innovation.
• Prepare and present a short feedback from the field presentations at quarterly service group meetings to help drive continuous improvement for our people, plans and processes.
• Assist with system installation and configuration at industry trade shows from time to time.
• Perform other duties as assigned by the Manager from time to time.

What we expect of you

• A fanatical passion for customer service and excellence.
• Excellent communication skills with the ability to communicate at different levels within an organization and train end users on software applications.
• Curious nature and problem solver adopting a hands on approach.
• Strong technical acumen and excellent diagnostic and fault-finding skills in hardware electronics and software applications.
• Basic working knowledge of Ethernet IP networks and communications.
• Basic knowledge of electronic hardware and wiring with practical experience using tools such as a multi-meter for testing voltage, continuity etc.
• Comfortable with using tools required in the hardware installation & service process including power-drills, screwdrivers, wire cutters, wire-crimpers, and experience with tasks such as terminating network cables with RJ45 connectors.
• Strong written and Oral English skills.
• Must possess valid US passport for international travel requirements.

Desirable skills :

• Practical experience operating as a service technician in the security industry e.g., access control, fire alarm or similar systems that comprise of hardware and software.
• Practical of card reader technology and protocols (Wiegand, OSDP etc.)
• Basic knowledge of Microsoft SQL Server.
• College degree in a technical field.

Physical Requirements

• Normal, corrective vision range; ability to see color and to distinguish letters, numbers, and symbols.
• Frequently required to sit, stand, walk, talk, hear, bend and reach.
• Ability to reach with hands and arms.
• Ability to lift, push and pull up to 100 lbs regularly.
• Ability to work on your feet for 8 hours per day
• Ability to load and unload trucks as require.
• Ability to travel and sit on a plane or car for extended hours

What you can expect from us

• 15 days PTO in addition to federal holidays
• Health insurance
• Dental insurance
• Vision insurance
• 401k option
• Laptop
• Generous and competitive total rewards package.
• Comprehensive and career-development resources to expand your skills and maximise your potential.
• Supportive and accessible leadership team and a solid values platform that underpins who we are and how we operate.

Application

You can submit your application by clicking Apply Now’. We will not consider application received via e-mail or through other channels.

We will review applications continuously, so please apply as soon as possible.

About Us

Featuring four times in Forbes’ most innovative companies worldwide, we deliver innovative, safe, and convenient security solutions that provide real added value to our customers.

As a group, our goal is to everyday help billions of people experience a more open world. We’re proud to boast leading positions across the majority of Europe, North and South America, Asia, and Oceania, offering products and services to our customers seeking solutions to their entrance and opening requirements, such as locks, doors and entrance automation.

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We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world.

Our innovations make all sorts of spaces physical and virtual safer, more secure, and easier to access.

As an employer, we value results not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback, training, and development opportunities.

Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Last updated : 2024-09-14