Effectively show, lease, and move in prospective residents; greet, qualify, tour community, and sign lease
Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining model units, and all necessary follow up needed
Completes all leasing paperwork needed before move-in
Maintain accurate prospect traffic and leasing data, responding to prospect leads within 24 hours.
Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios and work to achieve and exceed leasing goals
Perform various administrative tasks as needed
Deal with resident complaints, concerns, and requests to ensure resident satisfaction
Assist in developing and implementing resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
Contribute to the general upkeep and cleaning of office, common areas, and model
Marketing & Outreach
Assist in implementing annual marketing plan outreach
Review and assist in completing market survey / analysis continually to generate ideas and formulate plans
Maintain thorough product knowledge of the property and competition as well as market conditions; complete weekly market survey report
Customer & Resident Relations
Manage excellent customer service and monitor service request turnaround and responsiveness
Projects a favorable image of the community to achieve property objectives and public recognition
Ensure consistency in dealing with residents on all matters
Enforce policies of the community that the immediate supervisor delegates
This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time.
At the request of their supervisor, an employee may be asked to perform additional duties or take on other responsibilities without notice.
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