Office Manager

Office manager posting Job Summary

Interested in a career in franchising? Look no further. A National franchise company is seeking a Front Desk/Office Manager for their corporate office in Scottsdale Arizona. This is an opportunity to join an established franchise company with a national presence. This is a potential growth position for the right person that could possibly lead to other opportunities within the company.

Responsibilities and Duties:

• Ensure office is clean and organized, light house keeping

• Manage and answer office phones, including resolving caller issues quickly and completely, forwarding/un-forwarding phones

• Sending internal communications

• Data entry projects

• Document management - including scanning and filing documents

• Lead nurturing - including wellness calls on current and potential clients

• Mail management

• Email management for multiple accounts

• Fax management

• Limited AR management - including invoicing, split fee invoicing, collections, and payment processing

• Contract management

• Design and monitor email marketing campaigns

• Manage logistics of Franchise Training Week including training materials preparation and distribution, refreshments, office presentation, lunch orders, and assistance with whatever is needed during this time

• Contribute to legal and governing document management

• Assist with Home Health partnerships, including initial contact and contract negotiations, follow through with referral monitoring, and collections on behalf of the franchise owner

• Outbound calling to brokers

• Territory checks for development team

• Manage referrals in areas with no territory

• Manage tasks in CRM system (customer relationship management)

• Log daily checks/bank deposits

• Manage office supply needs

• Handle administrative tasks associated with new corporate initiatives

• Assist in the planning, development, administration and execution of annual National Conference

• Customer service troubleshooting

• Manage office equipment including regular maintenance completion, monitoring equipment function, troubleshooting issues, overseeing repairs

• Has the ability to navigate internal software programs

• Run office errands (in personal vehicle)

• Oversees office operational requirements

• Other duties as assigned

Qualifications and Skills

Experience and Skills:

• General office experience

• A calm, patient customer service professional with a “can-do” attitude

• Has excellent phone presence

• Solid grasp of grammar and written conventions

• Computer savvy

• Quick learner (especially with technology)

• Proficient typist

• Thorough documentation skills

• Strong attention to detail, while still able to meet deadlines

• Process manager with the ability to analyze outcomes and assist in the continual creation of evolving standards

• Inventory management

• Meeting planning

Skilled in the following software:

• Microsoft Word

• Microsoft Excel

• Microsoft Outlook

• Database systems

• Internet search engines

• Google Workspace Suite

• Adobe Sign/ Echo-sign

• Dropbox

• Slack

Characteristics:

• Organized

• Able to multi-task

• Independent problem solver

• Dependable

• Reasonable

• Responsible

• Excellent with time management

• Deals well in ambiguous situations

• Can effectively report to multiple department heads

• Growth mentality

• Professional demeanor

• Deliver on commitments

• All-in attitude

Job Type: Full-time

Salary: $16.00 to $18.00 /hour'
'
Work Location:

• One location

Work Remotely

• No

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Supplemental Pay:

• Signing bonus

Ability to commute/relocate:

• Scottsdale, AZ 85251: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 2 years (Required)
• Administrative experience: 2 years (Required)

Work Location: One location