What are the responsibilities and job description for the Client service representative position at Associa?
Job Description
Client Services Representative
Interested in joining a well-established Property Management Company that has been certified as a "Great Place to Work" five years in a row?
We are looking for someone passionate about customer service to become a part of our close-knit team.
Hours : Monday through Friday 8 : 30 am- 5 : 00 pm
Job Description :
- Answer, screen, and forward incoming phone calls
- Assist homeowners by answering basic property management or accounting questions
- Escalate calls to property management team when needed
- Monitor shared client services inbox. Answer basic questions or escalate to property management team
- Provides administrative and customer support to Property Management Team to include; entering maintenance requests, requests for documents, and owner portal support.
- Assist with project activities including outlook calendar, equipment scheduling
- Assist with data entry
- Receive and sort daily mail from the post office and mailbox, scan and send mail to remote workers and bring mail to mailbox each night.
- Responsible for monitoring of office and kitchen supply inventory levels and purchasing. Keep all areas clean and orderly
- Responsible for keeping the office well-stocked and in order, including postage machine, folding machine, printers, and copier (keeping stocked with paper etc.)
- Work as a team with other client service representatives to ensure all daily tasks are completed
Requirements
Background, Skills, and Abilities
- 1 year of experience in a fast-paced, customer service and administrative role. A great entry-level opportunity for those looking to get into the property management field.
- Strong communication skills (both written and oral)
- High levels of attention to detail, initiative, accountability, and adaptability
- Ability to be resourceful and proactive in dealing with issues that may arise
- Ability to organize, multitask, prioritize and work under pressure
- Proficient with Microsoft Office and able to learn other software systems
- Able to pass a drug test
Last updated : 2024-06-04
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