Job Posting for Front Office Manager at Assurance Hospitality Management
Job description
Front Office Manager
Job description
OVERALL RESPONSIBILITIES To ensure front desk operations run smooth and assist General Manager with running the hotel.
WORKING RELATIONSHIPS Reports to: General Manager Supervises: Front Desk / Night Audit Staff / Breakfast Staff Interfaces with: Guests, vendors and associates
PRIMARY JOB DUTIES
Committed to ensuring every guest leaves satisfied.
Provides a personal example of commitment to guest service by responding to each guests needs.
Empowers front desk staff to deliver guest service by encouraging and rewarding responsive guest service.
Ensures hotel standards contribute to the delivery of consistent guest service.
Assist in pre-registration and blocking of reservations when necessary.
Ensure front desk staff comply with unit cash handling, credit and check cashing policies and procedures.
Ensure hotel staff is knowledgeable about incoming groups and new accounts.
Responsible for making front desk schedule and ensuring all shifts are covered.
Communicate with the General Manager to be informed of recent developments and upcoming events.
Knows the hotels demand segments and sources of business for each.
Ensure proper rates and inventory are loaded correctly.
Assist the General Manager with city ledger billing and maintenance.
Ensure daily checklists are completed.
Ensure front desk area is kept clean and presentable for guests.
Be knowledgeable of all brand specific front desk requirements and current promotions.
Other duties as assigned by your General Manager.
JOB QUALIFICATIONS
Hilton OnQ PMS knowledge
Ability to verbally communicate effectively with guests and co-workers.
Lehi, UT 84043: Reliably commute or planning to relocate before starting work (Required)
Experience:
Hotel experience: 1 year (Required)
Hilton OnQ PMS: 1 year
Shift availability:
Day Shift (Required)
Night Shift (Required)
Overnight Shift (Required)
Work Location: One location
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
Dental insurance
Employee discount
Health insurance
Vision insurance
Schedule:
8 hour shift
Day shift
Evening shift
Overnight shift
Weekends as needed
Work setting:
In-person
Experience:
Hotel experience: 1 year (Preferred)
Work Location: In person
Salary.com Estimation for Front Office Manager in Lehi, UT
$56,728 to $78,521
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