Customer Solutions Specialist I

Our Company:

At AssuranceAmerica, we are more than a unique blend of insurance assets. We believe in creating a culture where every associate can learn and grow. We strive to create a work environment to meet associate needs and we are determined to achieve excellence in everything we do.

This is an opportunity to join a dynamic team in a company that is a leader in the minimum limits auto insurance space and functions with a small company, entrepreneurial style. This position will require someone with an understanding that one needs to have a “roll up your sleeves” attitude to help make things happen.

Job Summary:

The Customer Solutions Specialist I will be the first contact for our customers handling inbound calls regarding underwriting and billing issues, program inquiries, policy changes, and other corporate subjects. This is an entry-level customer service position where the ideal candidate should possess a passion in delivering excellent customer service, a moderate level of technical competence, and some level of phone presence. The ideal candidate will have the ability to establish real connections with agents and policyholders and deliver personalized service that demonstrates the value of working with and/or being insured by AssuranceAmerica.

This is an exciting opportunity to get your foot in the door with a small but growing insurance company. Successful Associates in this position will move up within the Customer Solutions ranks or move internally to other growing departments.

Job Responsibilities:

• Respond to incoming calls and provide prompt and accurate information to caller’s inquiries in accordance with the company’s customer quality standards.
  
• Assist with underwriting activities when requested or when additional time is available.
  
• Understand regulatory/statutory requirements in accordance to underwriting guidelines and ensure compliance with industry and company policies.
  
• Properly utilize the policy management system and understand it’s features and functionality.
  
• Provide strong team focus and meet established department goals and objectives.
  
• Organize work schedule to achieve timely processing of all responsibilities.
  

Requirements

Required

• Prior experience in a phone-based customer service environment.
  
• HS Diploma or equivalent.
  

Preferred

• Bilingual (English-Spanish).
  
• Bachelor’s Degree
  
• Phone-based customer service in the insurance industry.
  

Core Competencies:

• Must be able to work in a fast-paced automated production environment.
  
• Must have the ability to make autonomous decisions based on multiple facts.
  
• Team player.
  
• Must be professional and maintain an acceptable level of integrity and professionalism.
  

We are direct, results driven, and dedicated to the success of the business and each other. In addition, we operate against these five key values, reflected in how we work with each other every day:

• Honor: We do what is right, even when no one is looking. We play by the rules; integrity is of utmost importance.
  
• Discipline: We are most efficient and resourceful in how we work… striving to be better than our competition.
  
• Common Sense: We are relentlessly logical. We value an approach to our business that acknowledges the obvious and errs on the side of simplicity.
  
• Financial Strength: Fundamental to our prosperity is an ever-vigilant focus on rigorous financial discipline. These practices enable us to navigate through all business cycles.
  
• Dedication: We demonstrate a deep-seated respect for our Associates and customers. We listen and respond as best we can – for without them, our business would not exist.  
  

This job description indicates the essential responsibilities of the job. The duties described are not to be interpreted as being all-inclusive to any specific associate. Management reserves the right to add to, modify, or change the work assignments of the position as business needs dictate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This job description does not represent a contract of employment. Employment with AssuranceAmerica is at-will. The at-will relationship can be terminated at any time, with or without reason or notice by either the employer or the associate.

AssuranceAmerica is an Equal Opportunity Employer