Job Posting for ILSP Enrollment MSN at AssuranceSD

AssuranceSD is a mission-driven organization providing administrative services that enable individuals to take ownership of their personal care services, ensuring they receive quality and comprehensive care with minimal disruption. Our mission is to help strengthen communities by enabling individuals to elect and manage their care programs, including how, when, where, and who delivers these services. This allows care recipients to retain their dignity during often challenging times and ensures they receive the most appropriate services for their situation. Through facilitating self-directed home and community-based services, AssuranceSD improves the standard of home care available to aging seniors and individuals with special needs.

General Responsibilities:

The ILSP Enrollment Service Representative assists participants with completing enrollment paperwork and answering questions about HR documents, vendor applications, payroll questions, and invoices/claims via phone and email.

AssuranceSD Benefit Package Includes:

Competitive Pay
Health insurance with Company Contributions
HSA
Holiday Pay
Paid time off.
Dental Insurance
Vision insurance
401(k) with Company match
Life insurance
Long- and Short-Term Disability insurance
Parental leave
FMLA

Essential Duties and Responsibilities:

Gather information on hours worked for each employee
Read, prioritize, and summarize all correspondence, including mail, email, and phone calls
Use available resources efficiently to assess the participant's/vendors' issues and recommend valid solutions
Escalate unresolved issues to the appropriate team member and supervisor.
Record details of each participant/vendor interaction and actions taken on the Communications log and in FMS.
Proven work experience as an HR Onboarding Specialist
Proven experience in Customer Service
Basic knowledge of labor legislation
Solid communication skills (verbal and written)
Experience in computer software, including Microsoft Outlook, Word, Excel, and HR software
Team spirit
An ability to handle sensitive and confidential information
Experience in Human Resources or a similar field
Follow up on any participant/vendor issues requiring additional research
Maintain adequate knowledge of all internal software and systems
Transcribe information into the required electronic format
Adheres to company internal policies and procedures and all federal and state laws/regulations.
Understands and adheres to best practices and business ethics standards.
Demonstrates professional behavior and always serves as a role model to the staff.
Abides by ASD’s Core Values daily.
Performs other duties as assigned or needed.

Who You Are:

Excellent communication skills via telephone, email, and in person.
Excellent interpersonal skills; self-driven, motivated, and results-oriented.
Strong analytical and judgment skills
Ability to effectively use computer software, including Microsoft Outlook, Word, Excel, email, and HR software
General math, clerical, and data entry experience and proficiency
Solid understanding of onboarding best practices
Strong Understanding of Customer Service
Outstanding organizational ability with great attention to detail
High school diploma or equivalent; BSc/BA in business, accounting, or relevant field is a plus
The high degree of professionalism and confidentiality regarding all aspects of the position and its responsibilities
Ability to juggle and prioritize multiple, often competing, priorities in a fast-paced environment.
Client-first mentality with the ability to interact with internal and external clients at all levels
Performs other duties as assigned or needed.

Equal Employer Opportunity Statement

We are an equal opportunity workplace, committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.
We are committed to diversity, equity, and inclusion, both in our hiring practices and in our experiences as AssuranceSD employees. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work and experience a culture that is free of harassment, racism, and discrimination.

Disclaimer:

This job description indicates the general work necessary to execute core job responsibilities adequately. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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